1 Copper

Stuck on Alienware screen

I have an Alienware 17 r3, it had permanent battery damage so I replaced the battery but now that it finally turns on, it’s stuck on the Alienware loading screen. I already ran a diagnostics test and it said every is working fine so I’m not sure what could be the problem, please help.
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1 Reply
5 Tungsten

Re: Stuck on Alienware screen

Are you seeing any error messages? Or are you seeing any flashing light sequence or hearing any beeps? If the battery was bad, would the system shutdown at any time by itself? If so it is possible that either Windows is corrupt or the BCD is corrupt due to out of sequence shutdowns.

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