We are sorry to hear about your experience. Send me your Service Tag in a private message, so we can review your case and get back to you.
Dell | Alienware Technical Support
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit:
I understand your frustrations 100%. I have had 4 Alienware products now. As time has gone on... my regret grows bigger and bigger. To the point where my 17R3 is garbage and no longer buy alienware/dell products. I have shifted over to different companies.
Wishing you luck with the maze that is Alienware support.