Frankie1221
Copper

Why are my orders always cancelled???

I tried six times to buy an Alienware Laptop on Dell Outlet, however, everytime the "confirmed" would change to "canceled" about 5 minutes later after paying for laptop. I was so confused because Dell did not send an email to notice me, even told me why it be cancelled... 微信截图_20181204001529.png

 

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Moderator
Moderator

Re: Why are my orders always cancelled???

Hi @Frankie1221,

We are tech support, unfortunately we do not have a way to confirm why this is happening. There are many things that might be causing the cancellation: either a glitch in the system, an issue with the bank or any other thing.

Please call Sales (US/CANADA) at 866 287 6727 opt3 for more information.

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