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purple397
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Windows 10 Pro does not allow for a USB2 connection.

The Laptop does use USB 3.     I see this seems to happen in Windows 10.   The final piece of advice being to re-install all of Windows.  And perhaps not allow the Fall Creators Update to install.  Seems like a lot of trouble to do all that.   Alienware provides the Firmware drivers.   Can Alienware support know any easier way to fix this.   To be honest, I have one more MOBO update that could be applied.   I see others who did apply the last update for MOBO now have a bricked computer.  

 

I have an Alienware 15 R2 with 16 GB RAM

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