Have a new Alienware 17 R5- was working great has Tobii Eye tracking. After updating Windows Hello no longer works.
Called Alienware tech support morning and they uninstalled and reinstalled Tobii Eye tracking, nothing seemed to work. i'm now using a PIN.
Is anyone else having this issue? Is it a known issue?
Same here. I have a 17R4. The Tobii eye tracking works. But it seems Windows hello just can not detect the camera. Guess we can just wait for Dell to fix it for now.
FWIW I installed the Intel Rapid Storage Technology and Management Console -AO1- 45 MB as per recommendation of SupportAssist on 9/28/18. No problems/freezes after.
I spoke to tech support a Tobii today. They said they are aware of the issue caused by the WIndows 10 October 2018 update and that their companies number one priority right now is to fix this issue.
Thanks for the update-I've also sent this message string to Twitter after they had me try some troubleshooting that did not work to let them know there are more folks having the issue.
Trying to deal with Microsoft on this issue has been comical. First they want you to disable fast startup. Then theyask if all drivers are updated. Um, yes they are