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Boltatron
1 Copper

m15, AWCC issues (FX and Fusion)

I just got this m15 a couple weeks ago and I started getting prompts in my Command Center that there was an update. When I would try to update, it would always fail on trying to install the OC Control, stating that there was already a version of OC control installed. It then recommended that I uninstall the old version to install the new. After some investigation within the forums, I found others stating that I should uninstall and reinstall the command center. I followed all of the steps here:

https://www.dell.com/support/article/ca/en/cadhs1/sln303405/how-to-remove-and-reinstall-the-alienwar...

Once I did this, everything stopped working as it should. I can't even click on the FX tab now within the command center and when I go to Fusion, nothing loads. It's just circles spinning forever as if they are trying to load the temperatures and whatnot but can't.

I tried to do a system restore to rollback to before these changes, and that didn't work either. It rolled back successfully but the control center was completely broken then - it wouldn't load at all. So I went through the reinstall process once more and that's where I am with it. Has anyone had to deal with this too? It has been a pretty terrible experience to have with a brand new laptop - not sure why the OC control couldn't update properly in the first place.

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15 Replies
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wsnor
2 Bronze

Re: m15, AWCC issues (FX and Fusion)

I have the same problem, hope Dell can fix this soon.

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alienwarefe
1 Copper

Re: m15, AWCC issues (FX and Fusion)

i have exactly the same problem! Dell should Updated the AWCC and OCC etc. They are all broken.
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Re: m15, AWCC issues (FX and Fusion)

Hi All, 

Please confirm which version of the Command Center you are using, so we can look further into this.  


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Alienware-Rodrigo
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EgaFsK
1 Copper

Re: m15, AWCC issues (FX and Fusion)

Is anyone looking at this? I had nothing but problems since I've bought Alienware m15. Firstly temperatures were always so high I couldn't even keep my hands on keyboard. Updating BIOS seems to have lowered the temps. Now I am having the same issues as other users with Alienware Command Center. It doesn't show temperatures or fan speed and keyboard shortcut for FN+F12(ALIEN FX) also doesn't work. I am using AWCC version 5.2.29.0

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(1)
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Marki_T
1 Copper

Re: m15, AWCC issues (FX and Fusion)

Just got mine 2 days ago. Same problem here. AWCC keeps loading updated components then stalls.Even when I get into the Command Centre, FX doesn't work - I can't reset any light zones at all. Same even after unistall/reinstall. Plus this thing runs stupidly hot even after bios update. Not happy at all with this - worst Alienware I've ever owned - feels like a cheap downgrade to my old r3 in terms of build quality.
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Moderator
Moderator

Re: m15, AWCC issues (FX and Fusion)

Hi @Marki_T 

 

Send me a private message with your Service Tag so I can review your case.

 


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Alienware-Eimy
Dell | Alienware Technical Support
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99soulreaper
1 Copper

Re: m15, AWCC issues (FX and Fusion)

please here is my service Tag <Service tag removed> i also have the same issues ever since i got the laptop and i hope you'll help me fix this problem

 

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PurpleTurf
1 Copper

Re: m15, AWCC issues (FX and Fusion)

I had to manually download some compatible software for my m15 after clean install.  Had the same issue until I loaded Alienware OC controls.  Seemed to fix the overheating issue and fixed the spinning of Fusion in the Alienware Command Center

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PurpleTurf
1 Copper

Re: m15, AWCC issues (FX and Fusion)

In addition I used the AWCC version v9pv0 5.2.24.0

After a few restarts it auto updated Alienware OC Controls as it noticed it was missing but if it does not you can update that manually.  Now I have full options for fans heat and profile to be "cool" or "quiet".  It defaults to "balanced".

I also downloaded the supported drivers for my m15 laptop by service tag, some of them being thermal related.

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