m15, M.2 heat shield order

I have asked Dell SMB sales for the part but they have said the SKU doesn’t appear in the system. Is there another code or information I can provide to order the heat sink?

I don’t understand how this is solved when Dell parts and sales support still can’t find the component on the system. I have been told I need to provide my service tag (which I won’t have until the laptop arrives) when the service tag will provide absolutely no new information to the sales person.

I would happily purchase outside Dell but the only reseller I have found doesn’t ship to Australia.

---

@Alienware - Rodrigo wrote:

Hi, 

Unfortunately, if the Sales team already confirmed that they cannot sell them, we recommend that you try to search for the part on third party online stores. 

---

No, that's ridiculous.  You need to escalate this to someone who can do something about it.  Who's your manager?

Just chat with spare parts team to order it in Dell USA

1 slot is Part# 0910J $9.99

Small Thermal pad for SSD 

2 slot is Part# R46DX  $9.99

Thermal Pad for SSD, (Big)

Both parts are for Alienware m15 and m17

I pulled a lot of strings at DeLL. Usually I am successful. In this instance unless your computer was sold will M.2 SSDs or you buy directly from DeLL the M.2 SSD upgrade, you can't buy the heat shield from DeLL. I have found an EBay source for this kit... not cheap. 23 US dollars. The part looks correct for the thermal pad and shield for the two M.2 SSD slots.

https://www.ebay.com/itm/NEW-for-DELL-Alienware-M15-M17-M-2-2230-NVME-SATA-SSD-Bracket-M2-Shield-Caddy-US/372881549303?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649

Not really sure what the problem is here but I just called 18002893355 and asked for home spare parts.  Gave them part number 0R46DX head shield and requested extra screws.

16$ later and its on its way.

Almost a year of gap between last answer but I did the same and got a response implying that: 

Part with that number does not exist. 
And also I'm outside of the US so shipping won't be possible. 

I was looking for the part itself and found this on their website:
https://www.dell.com/en-us/shop/accessories/apd/575-BCBQ
But information on this is not existent.
No compatible systems listed,
No photo,
Nothing.

I've seen the 2230 heat spreader provided for Optane cache modules.  The laptop I'm seeing looking at the service manual for an Inspiron 3593 came with a combination of the Optane cache and a slow-as-dirt 5400rpm hard drive.  The heat spreader is full length in appearance from the top but when removed, you see it has turned up tabs to hold the 2230 length module in place as well as a screw ... which would seem to make it worthless for replacing the Optane cache with an an SSD.  I'm presuming this arrangement is to prevent users from upgrading the unit themselves using the provided heat spreader. You might be able to mod it but I haven't torn into one of these to look at it closely.   
Particularly for small enclosures like laptops,  I would in general caution users from not applying heat spreading solutions if you do upgrade.

Alienware m15, etc. full Thermal Shield for two M.2 Solid-State Drives, Dell P/N 0R46DX. [eBay] [amazon]

Thanks for the reply!
I was thinking to buy from ebay / amazon / aliexpress but the price is quite a bit higher then what someone mentioned here.
Although It seems like it's the only option since it appears that Dell can't manage to have good description for their parts in their store.