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2 Bronze

m15 R2, NVIDIA driver installation freezing

Hello,

I have had my M15 R2 for over 6 months. It runs hotter than I would like while gaming, but I am used to it now.

I usually disable windows update (for allowed 2 months). But last week, 2 months were over and it installed some updates while restarting. On my next gaming session, the laptop crashed to a sky blue BSOD. Since then, I have been unable to completely recover my Laptop. I have tried many many times. The hardware diagnostics is clean and everything passes.

Clean installation of windows goes fine, but the moment I get to NVIDIA driver, whole laptop just freezes and starts running hot.
And on hard reset, it does not boot up. I have to boot into Revovery->Troubleshooting and do System Restore to get the Laptop up and running.

I have tried all multiple ways of installing NVIDIA Driver - Dell provided drivers, from GeForce Experience and using Windows Update as well. All the times, my laptop freezes halfway through installation and I have to repeat the above hard reset, system restore to use the laptop.

Any suggestions, what could be wrong with my System ?

 

Thanks,
PS4 Gamer

 

26 Replies
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7 Thorium

Re: Alienware m15 R2 - NVIDIA Driver installation freezing

Dell has customized the Nvidia driver for your exact model. You cannot use drivers from Nvidia. Reinstall the Dell driver. https://www.dell.com/support/home/en-us/product-support/product/alienware-m15-r2-laptop/drivers

The problem you are having is probably caused by installing drivers in the wrong order. Chipset drivers must be installed first or all the other drivers do not install properly. See if this helps-

https://www.dell.com/support/article/en-us/sln148687/how-to-install-dell-drivers-in-the-correct-orde...

Second-- you have agreed in your license to use windows update. Stop delaying the updates. When reinstalling, run windows update to catch up with all the new updates after you reinstall windows.

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2 Bronze

Re: Alienware m15 R2 - NVIDIA Driver installation freezing

My reason for disabling Windows Update was only due to annoyance of Windows Update running everytime I shutdown/start my Computer.

As for the Order of drivers, I did install them as per that link only.
Other drivers install fine. Only when the turn comes to NVIDIA driver (I am installing the one provided by Dell), the installation gets stuck at 45%, and upon waiting for like 20 mins, my whole laptop gets frozen.

So, I have install all other drivers (except NVIDIA) in that order and created a System Restore point, so that I can try different ways to install NVIDIA driver but none have worked so far.

Everytime the Laptop gets frozen after waiting, and I have to do Hard Reset followed by Restoring System to the created Point to be able to boot into Windows.

 

I will try the Safe Boot option also to install the driver, though not sure that will work.

 

 

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Re: Alienware m15 R2 - NVIDIA Driver installation freezing

That’ll work if you either have the driver on a usb or use the safe mode with networking option.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


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Re: Alienware m15 R2 - NVIDIA Driver installation freezing

Also make sure if all else fails, install the drivers in safe mode.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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2 Bronze

Re: Alienware m15 R2 - NVIDIA Driver installation freezing

Installing driver worked in Safe Mode. It got 100% installed.

But after that, when I booted into Normal mode, all I see is a Black Screen (Same issue which was happening before during partial driver install also)

Also, I tried to do Hard Reset and System Restore, but looks like Safe mode turned-off the System Protection on C:\ drive.

 

What to do next ?

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Re: Alienware m15 R2 - NVIDIA Driver installation freezing

Can you try turning it back on?

If the system protection got turned off then this is a serious issue.

Have you used DDU to delete the drivers?

can you try connecting to an external display?

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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2 Bronze

Re: Alienware m15 R2 - NVIDIA Driver installation freezing

Turning the Laptop back on now(after attempting System Restore, but protection found turned off) is throwing BSOD with stopcode CRITICAL_PROCESS_DIED.

How do I delete drivers with DDU (when unable to boot into Normal Windows or even Safe Boot) ?

Nothing shows on External display.

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Re: Alienware m15 R2 - NVIDIA Driver installation freezing

You need a clean install as the CRITICAL_PROCESS_DIED means something critical for the operating system has “died” or failed to start.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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2 Bronze

Re: Alienware m15 R2 - NVIDIA Driver installation freezing

Performed clean Windows 10 install.
Straightway I notice one issue - nothing shows on external display when I connect laptop using HDMI.
All other driver installation went fine until installing NVIDIA Driver.
Again, NVIDIA driver installation gets stuck in middle (even waited 15+ minutes).

Then laptop starts behaving strangely:
- It can no longer mount any USB pen drive.
- Neither I can shutdown laptop (stays on black screen with backlight and keyboard lighting on forever), nor the laptop boots back up after hard reset(again stays on black screen after Alienware logo).

So I did System Restore to go back to state before installing NVIDIA driver, and it boots fine.
Then again I noticed that using laptop for sometime like browsing netflix, installing few apps, it again goes into similar mode:
- It can no longer mount any USB pen drive.
- Neither I can shutdown laptop (stays on black screen with backlight and keyboard lighting on forever), nor the laptop boots back up after hard reset(again stays on black screen after Alienware logo).

What could this kind of behaviour be due to ?