jm1971
1 Copper

m15, no LED on power button?

After new update, no LED on power button?

0 Kudos
5 Replies
Moderator
Moderator

Re: m15, no LED on power button?

Hi @jm1971,

Check this article.

In the meantime you can try the following steps:

Note: ALL AlienFX settings and themes will be lost after the following steps as everything is from the defaults.
 
  1. Uninstall the version of AWCC that you've just installed

  2. Clean install AWCC version 5.2.8.0 to force the firmware back to version 1.0.5

  3. The Power LED will still be off at this point. Reenable the keyboard LEDs using the Fn + F12 keys together

  4. Close AWCC and uninstall version 5.2.8.0

  5. Clean install AWCC version 5.2.24.0 to upgrade the firmware to version 1.0.7

  6. After successful installation you will have the power LED back and the default blue keyboard light 

Note: Only by doing clean installs can we ensure that we run the Serial Peripheral Interface erase. An upgrade install will not suffice. This is why the system doesn't keep the AlienFX settings or themes.

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
jm1971
1 Copper

Re: m15, no LED on power button?

 

is there any special procedure for clean install like going to registry or can it be done through control panel

Tags (1)
0 Kudos
jm1971
1 Copper

Re: m15, no LED on power button?

As per the post , I have done a clean installation as per instruction , and procedure but has no effect on power button light.

Tags (1)
0 Kudos
Moderator
Moderator

Re: m15, no LED on power button?

Here is an article that explains how to uninstall and reinstall AWCC in a proper way.


Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
jm1971
1 Copper

Re: m15, no LED on power button?

Hi,

yes,   i have reviewed the same instruction but unfortunately

no joy !!! Please let me know of any other known issues as the product is just 3 months old..

0 Kudos