chrishhh
1 Nickel

m15, not waking up from sleep?

I just fresh installed a Windows 10 Pro and enabled bitlocker on m15.

I'm using m2 SSD as OS and a separate 2.5 HDD as data disk.

I found that I have wake up issue after sleep.

The keyboard lights on and fan starts but no response after that, screen is black as well. I have to force power off and restart the computer.

Does anyone else have such issue?

 

I turned off hybrid sleep and tried uninstall and reinstall intel UHD driver

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7 Replies
Moderator
Moderator

Re: Alienware m15 not waking up from sleep?

Hi @chrishhh,

Make sure BIOS is up to date as well as video drivers.

Also, check power options settings.

Let me know!

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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
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chrishhh
1 Nickel

Re: Alienware m15 not waking up from sleep?

Hi Eimy,

Thanks for the reply.

The bios is up to date as well as video driver.

What specific power options should I look at? I only heard that turn off hybrid mode sometimes help but not in my case.

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Sagemodee
1 Copper

Re: Alienware m15 not waking up from sleep?

 I’m having the same issue. But this only started after I updated the bios and video card driver

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Moderator
Moderator

Re: Alienware m15 not waking up from sleep?

@chrishhh@Sagemodee,

Send me a private message with the Service Tag so I can review you case. 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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chrishhh
1 Nickel

Re: Alienware m15 not waking up from sleep?

@Alienware-Eimy 

Hi,

Do we have any update on this?

I updated again today and installed every drivers for GPU/BIOS possible from alienware update/windows update and still have the issue.

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Moderator
Moderator

Re: Alienware m15 not waking up from sleep?

PM sent.
Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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chrishhh
1 Nickel

Re: Alienware m15 not waking up from sleep?

@Alienware-Eimy 

I have tried those way before and none of them works. I myself is a system engineer and now I can see that Dell is neither capable of fix their own product issue nor willing to resolve customer concerns..

I am giving up on this and will just write a report regarding how M15 disappointed me.

Thanks,

 

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