Unsolved
44 Posts
1
16438
m15, overheating out of the box, options?
So I've got this m15 beauty for about 2 weeks now and since day one overheating was noticeable; like 60° for just surfing the web and 101° for gaming, any game. Should I get and exchange or change the heat sink/repaste? Things that I have done before calling support were:
1- Reinstalling windows
2- Updating BIOS to 1.5.2
3- Disabling turbo boost and undervolting using ThrottleStop
4- Reducing Maximum CPU Power from %100 to %99 in windows power options
5- Changing settings in Command Center
Now, some of these actually reduced the temperature by 25°, but made the system unstable and I experienced lags in games. I actually had lags in games even before doing these. So what do you guys think? Should I change the heat sink on this one or get a whole new exchange? I had M15x before and I was so happy with it and I am so happy with this one as well, but this heat issue is what reduces the life span of my device.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
April 5th, 2019 16:00
Hi @Poorya0014
Check this:
https://dell.to/2YTRxSA
Poorya0014
44 Posts
0
April 5th, 2019 21:00
Thanks, but that article is not actually a solution. It is actually an explanation of something that we already know. Probably I would go for an exchange. But my fear is that they send me a unit that was opened to fix the temp or that the new unit will overheat as well.
Andrius.Karpas
19 Posts
2
April 7th, 2019 12:00
Poorya0014
44 Posts
0
April 7th, 2019 13:00
Thanks, I think I go with an exchange, but I'm afraid they send me a refurbished unit. However, I have one question. If you don't have Command Center, how can you customize light effects on your device?
Andrius.Karpas
19 Posts
1
April 7th, 2019 23:00
no you cant manage lights, in my case i got stuck with default keyboard lights, and cant uses macro keys.
Poorya0014
44 Posts
0
April 8th, 2019 23:00
I am waiting for my exchange to see what happens. I will probably use ThrottleStop or reduce CPU max power. It's better than uninstalling Command Center. The whole beauty of this machine is in its key colors and the alien head.
Poorya0014
44 Posts
0
April 9th, 2019 23:00
@JasonLLadid it work?
Andrius.Karpas
19 Posts
0
April 12th, 2019 12:00
no you wont loose your warranty if you do repaste yourself if you do not damage any components doing it , confirmed by DELL
Andrius.Karpas
19 Posts
1
April 14th, 2019 09:00
Poorya0014
44 Posts
0
April 16th, 2019 23:00
Also, I forgot to ask you what software you used to undervolt? I used TS for -125 but it didn't do any good. However, by setting the maximum cpu power in windows from 100% to 99%, I managed to reduce nearly 20° while sacrificing OC, coz my base clock speed was capped at 2.20Ghz.
Poorya0014
44 Posts
0
April 16th, 2019 23:00
buddy, can you tell me what do I need to exactly do the same as you? Should I buy a set of screwdrivers and heat pads (those yellow tapes that are on heatsink)? I am really afraid of opening this. I don't want to destroy my unit.
Andrius.Karpas
19 Posts
1
May 7th, 2019 13:00
At first i have used XTU, -135mV was something ok but with new demand cpu intensive games ( Tom Clancys the division 2) temperatures were hitting 95, wasn't happy with this so uninstalled XTU and downloaded Throtlestop. Undervolted by -135mV and changed turbo boost to max 36 or 35 ratio to be max up to 3.4Ghz. Created a task schedule to run Throtlestop at startup. So all good now, max temp up to 89 while average 70-80 degress. FPS the same at some points even higher than before.
Poorya0014
44 Posts
0
May 9th, 2019 21:00
Listen to what happened to me. I received an upgraded exchange. From 512 SSD to 1TB SSD, from GTX 1070MQ to RTX 2070MQ and from 180W adapter to 240W adapter, but am in process of getting another exchange as this one not only overheats, but also has light leakage in the corners of display. BUT, I will do exactly what you did as soon as I receive my new exchange.