24 Posts
0
64661
m15, temperature 100°C, thermal throttling
I just got my new laptop m15 and its running too hot, I ran XTU benchmark and the temperature was 100°C while playing rise of the tomb raider was at 75°C then 82°C then 92°C then 100°C! both fans running at 100% nothing is blocking the airflow. I tried under volt still the same, checked temperature options on alienware command center was in performance, tried laptop stand with fans still the same. While running benchmark on UTX thermal throttling and power limit throttling was yellow and the status in yes.
Drizt
1 Message
1
October 18th, 2019 22:00
My m15 r2 is hitting 100 deg on multiple cores whenever I turn it on (while it is starting all my apps etc.)
Is this happening for everyone?
pcmacbob
6 Posts
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October 19th, 2019 06:00
Had the same thing happening to me when running games call Dell Support and up spending over an hour with them they were remotely looking at my computer and after I complained constantly about having issues and my computer rebooting they finally took back to Repair and they said they replaced the motherboard Seems to be working good now
jason7bell
1 Message
0
December 5th, 2019 19:00
Yes it happens for everyone. The Thermal control on this laptop is AWFUL out of the box. You have to undervolt the CPU. With undervolting and applying ThermalGrizzly Kryonaut paste on the CPU and GPU my temps are finally under control...
However, i do use a cooling pad also. That helps A LOT!
gingibas
3 Posts
0
February 3rd, 2020 13:00
Hello I ordered and received M15 R1 I7 9750H and cpu was pulling 90Watts TDP out of the box in Cinebench 20.
Intel is marketing 45Watts TDP for I7 9750H but the truth is that this is 90Watts CPU.
I was getting 100celsius on two cores out of the box in cinebench 20 with 90 watts power draw of the CPU!!! and I got max 2750CB to 2800CB in Cinebench 20.
I limited power draw of the CPU with INTEL XTU utility to 55Watts and I got 2550CB in cinebench 20. with temps max 90Celsius on the cpu package and cores. I lost 200CB to 250CB with this limiting.But thats almost 40watts less power draw.
GPU is pulling even more power than CPU 90Watts and I did not have GPU overheating only CPU.
So the conclusion is bad heatsink of the cpu part and marketing of the I7 9750H 14nm CPU TDP rating to 45Watts as the CPU is 90 Watts TDP.
Hope this helps.
Cheers
gingibas
3 Posts
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February 3rd, 2020 16:00
Joe1984PS
24 Posts
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February 4th, 2020 07:00
the best solution is to get rid of this computer like I did, there is something wrong with the design.
gingibas
3 Posts
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February 4th, 2020 10:00
On 100 celsius cpu temperature laptop is burning thermal paste in no time.So you will need to change the cpu thermal paste.
Cheers