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m15, touchpad not working as expected?
After a period of use on my alienware m15, my touchpad stopped working as expected. It still tracks, but lost all the gestures. I believe it's suppose to came with windows precision driver, but the touchpad settings did not show anything about precision touchpad but only one option which is touchpad sensitivity. The main problem is all gestures failed to work even the basic scrolling. I have tried to go to device manager to see if anything shows up,but there is no touchpad in mouse pointing system section. And I also failed to find any driver related to alienware m15 driver on dell website. Have no idea how to fix my touchpad to get my gestures back. Would be glad if anyone could help me to solve the problem, thanks.
Alienware-Eimy
3 Apprentice
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4.4K Posts
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June 12th, 2019 16:00
Hi @Pro_Cream
Send me a private message (by clicking my Alienware-name) with the Alienware PC service tag number so I can assist you further.
joshcraig
2 Posts
0
August 21st, 2019 21:00
3 weeks ago I got a m15 r2, the touchpad does not 2 finger scroll. Is there a fix for this?
Sy.W Kenny
1 Message
0
October 27th, 2019 12:00
Hello,
Have you solved this problem? I meet the same thing.
JcohranIII
1 Message
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December 10th, 2019 10:00
I was able to correct this on my laptop by disabling the 'Tobii Touchpad Filter" device, restarting & re-enabling. If you have similar software I recommend trying that.
LCRJR
1 Message
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December 13th, 2019 19:00
My track pad was doing all kinda goofy things. Turned off Tobii Experience and now works fine, going to leave it off until Dell puts out an update patch. Thank you for the hint.
Abduism
12 Posts
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July 29th, 2020 03:00
Same problem with m17. Didnt solved yet. Contacted with dell service, installed Intel HID event filter driver; still the issue persists. Any solution?
Alienware Area-51 ALX 2006
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July 29th, 2020 06:00
His iasue was fixed about disabling the tobii touchpad filter and it worked for him.
xiaomei
186 Posts
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July 29th, 2020 19:00
https://www.dell.com/community/Alienware/m17-R1-touchpad-not-working-as-expected/m-p/7659295/highlight/false#M32147
Alienware Area-51 ALX 2006
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3K Posts
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July 29th, 2020 19:00
This is the Windows precision driver you’re looking for?
this should get the gestures back on track.
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=86m99
Abduism
12 Posts
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July 30th, 2020 01:00
https://www.dell.com/community/Alienware/m17-R1-touchpad-not-working-as-expected/m-p/7659867#M32213
My issue on m17 has been fixed. Check whether some alien devices are installed in device mgr > HID
@Pro_Cream
Alienware Area-51 ALX 2006
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July 30th, 2020 07:00
Good job!