Highlighted
2 Bronze

m17 R1, touchpad not working as expected?

Jump to solution
After a period of use on my alienware m17 R1, my touchpad stopped working as expected. It still tracks, but lost all the gestures. I believe it's suppose to came with windows precision driver, but the touchpad settings did not show anything about precision touchpad but only one option which is touchpad sensitivity. The main problem is all gestures failed to work even the basic scrolling. Also, even after disabling the touchpad by hitting fn+F11, touch sensitivity still exists (i.e, its not turning off either).  I have tried to go to device manager to see if anything shows up,but there is no touchpad in mouse pointing system section. And I also failed to find any driver related to alienware m17 driver on dell website. Have no idea how to fix my touchpad to get my gestures back. Would be glad if anyone could help me to solve the problem, thanks.  
 
(Contacted with dell service, installed Intel HID event filter driver; still the issue persists.)
2 Solutions

Accepted Solutions
Highlighted

Re: m17 R1, touchpad not working as expected?

Jump to solution

Ok, let me tell you something @xiaomei.

Im not trying to be rude and all but some people don’t have the time to go to a repair shop right now and literally pay someone $120 dollars to just check if there mousepad is broken or not. There’s nothing wrong with @Abduism touchpad. It’s just a gesture issue he’s trying to work out and it doesn’t require a repair job to fix.

 

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

View solution in original post

Highlighted
2 Bronze

Re: m17 R1, touchpad not working as expected?

Jump to solution

Hi. @Alienware Area-51 ALX 2006  @xiaomei   Checked in device manager, though I couldn't find touchpad or mouse drivers installed, there was a lenovo keyboard device installed in it (and HID keyboard device, nothing else). After uninstall, removal of the lenovo keyboard device, all default drivers including the HID compliant touchpad just came into existence and now it works well. Wondering from where the lenovo dude got into my system.

Funnier part is that when I asked bout the issue with Dell tech support they said: 'sir we dont provide multiple touch/gestures in m17 and it is only available in 'top end' dell laptops like XPS' .😃

 

View solution in original post

9 Replies
Highlighted

Re: Alienware m17, touchpad not working as expected?

Jump to solution

Disable tobii touchpad filter and that should fix it.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

0 Kudos
Highlighted
2 Bronze

Re: Alienware m17, touchpad not working as expected?

Jump to solution

Hi. Mine is m17 R1 which does not have tobii..

0 Kudos
Highlighted

Re: Alienware m17, touchpad not working as expected?

Jump to solution

You can’t see the mouse pad in the human interaction section of the device manager and you can’t turn it off?

 

Try reinstalling this:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=9ft4r&oscode=wt64a&productco...

but inside of safe mode using a usb stick.

I want you to install this on a usb stick so when you boot into safe mode you can install it and then restart the computer to see inside the device manager to check if it’s detected and it can turn on and off.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

0 Kudos
Highlighted
3 Silver

Re: m17 R1, touchpad not working as expected?

Jump to solution

It is recommended to get to the repair shop to check whether there is a problem with the touchpad.

0 Kudos
Highlighted

Re: m17 R1, touchpad not working as expected?

Jump to solution

Ok, let me tell you something @xiaomei.

Im not trying to be rude and all but some people don’t have the time to go to a repair shop right now and literally pay someone $120 dollars to just check if there mousepad is broken or not. There’s nothing wrong with @Abduism touchpad. It’s just a gesture issue he’s trying to work out and it doesn’t require a repair job to fix.

 

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

View solution in original post

Highlighted
2 Bronze

Re: m17 R1, touchpad not working as expected?

Jump to solution

Hi. @Alienware Area-51 ALX 2006  @xiaomei   Checked in device manager, though I couldn't find touchpad or mouse drivers installed, there was a lenovo keyboard device installed in it (and HID keyboard device, nothing else). After uninstall, removal of the lenovo keyboard device, all default drivers including the HID compliant touchpad just came into existence and now it works well. Wondering from where the lenovo dude got into my system.

Funnier part is that when I asked bout the issue with Dell tech support they said: 'sir we dont provide multiple touch/gestures in m17 and it is only available in 'top end' dell laptops like XPS' .😃

 

View solution in original post

Highlighted

Re: m17 R1, touchpad not working as expected?

Jump to solution

Big 

OOF

Like the kids say.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

0 Kudos
Highlighted
1 Copper

Re: m17 R1, touchpad not working as expected?

Jump to solution

NO WAY!!! ALL YOU HAD TO DO WAS DISABLE THE LENOVO KEYBOARD DEVICES IN DEVICE MANAGER!!! WHAT DOES THAT EVEN HAVE TO DO WITH THE TOUCHPAD??? ANYWAYS, I CAN FINALLY SEE ALL THE TOUCHPAD SETTINGS WHEN THE ONLY OPTION I HAD BEFORE WAS THE SENSITIVITY!!! I'VE BEEN TRYING TO SOLVE THIS ISSUE FOR SO LONG!!! THANK YOU!!!

0 Kudos
Highlighted

Re: m17 R1, touchpad not working as expected?

Jump to solution

Glad he could help you.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

0 Kudos