3 Posts
7
3379
m17 R2, AWCC crashes when keyboard FX is clicked
Hi. On my Alienware M17 R2, the Alienware Control Center crashes the second I click on the keyboard FX in the top right part of the window. I followed all the steps for reinstalling AWCC (Uninstall, clear files from %appdata%, %programdata%, regedit, Documents & C:\ProgramFiles. I've updated the BIOS and the whole system still the problem persist.
GiSheppard
2 Posts
0
February 26th, 2020 10:00
last update fix the problem for me. thanks to Dell Support.
crossplague
1 Message
2
September 14th, 2019 21:00
I am having the same problem with my m17 R2. Followed all troubleshooting steps (same as you), but them efforts went in vain, problem still persists!
Riptide666
1 Message
3
October 3rd, 2019 06:00
Same situation. just wait for the next BIOS update
Jaop22
1 Message
2
October 20th, 2019 05:00
I have the exact same problem, hope it gets fixed soon!
Whizpers
1 Message
2
November 4th, 2019 10:00
I also have the exact problem and I can't see a solution anywhere online
jmiracle299
1 Message
1
November 4th, 2019 17:00
Hi , I have the same problem with my M17 r 2 ! contacted dell support spent two weeks escalation the problem they tried everything, no want to replace keyboard and motherboard to try to correct problem, This dang laptop is only a month old!!!!!! this is unacceptable! I bought it because of being able to program the lighting! So am stuck with a laptop which I paid 2200.00 and only works half way!!!! ! They wont even exchange the dang thing!
Anonymous User
1 Message
1
November 14th, 2019 10:00
hmm i am facing the same problem...
klemensinio
1 Message
1
December 5th, 2019 11:00
i have same problem
GiSheppard
2 Posts
0
December 24th, 2019 03:00
Same for me here. I'm glad i'm not alone because even if it's not a major problem, this bug is annoying.
itsmoney
3 Posts
0
December 28th, 2019 07:00
Same exact issue when trying to change keyboard settings. Dell needs to fix this ASAP. Brand new $3000 laptop, also freezes randomly!
JJMcGillicutty
1 Message
0
January 22nd, 2020 16:00
Same issue here. Updated all drivers and firmware, but problem persists. Also, Alienware Command Center alerts me that it's downloading and installing a new version, but never seems to do so and doesn't display any sort of progress / status indicator.
Ken H123
1 Message
0
January 23rd, 2020 16:00
Same for me, Just got the laptop last week, thinking about taking it back.
emuhack
2 Posts
0
January 28th, 2020 07:00
I have corrected this on my computer, I'm not saying this is going to work on yours but hey its worth a try.
1. Use this guide to uninstall AWCC (https://www.dell.com/support/article/us/en/19/sln303405/how-to-remove-and-reinstall-the-alienware-command-center?lang=en)
2. Reboot
3. Re-Install the latest BIOS on your r2 from support and driver downloads (yes even if you are on the latest, reinstall)
4. After reboot check for windows updates (i was on build 1903 and had a 1909 update which i installed)
5. Reboot after update installs
6. Download AWCC version 5.2.29.0 from here: <ADMIN NOTE: Broken link has been removed from this post by Dell>
7. RUN the Installer as ADMIN (install)
8. After installer completes don't open anything and reboot
9. Wait 2-3 Minutes after reboot and login to open AWCC
10. When I opened AWCC it told me that i had to wait 30sec or so before it was be able to be active, WAIT
11. When AWCC finally came up it asked if i wanted to adjust lighting or OC settings.
12. Click Adjust Lighting and I was able to change the Keyboard Effects along with TRON and ALIEN HEAD
Hope this helps !!