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aaryan1997
1 Copper

m17 R2, AWCC crashes when keyboard FX is clicked

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Hi. On my Alienware M17 R2, the Alienware Control Center crashes the second I click on the keyboard FX in the top right part of the window. I followed all the steps for reinstalling AWCC (Uninstall, clear files from %appdata%, %programdata%, regedit, Documents & C:\ProgramFiles. I've updated the BIOS and the whole system still the problem persist. Annotation 2019-08-21 144802.png

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GiSheppard
1 Copper

Re: m17 R2, AWCC crashes when keyboard FX is clicked

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last update fix the problem for me. thanks to Dell Support. 

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crossplague
1 Copper

Re: m17 R2, AWCC crashes when keyboard FX is clicked

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I am having the same problem with my m17 R2. Followed all troubleshooting steps (same as you), but them efforts went in vain, problem still persists!

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Riptide666
1 Copper

Re: m17 R2, AWCC crashes when keyboard FX is clicked

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Same situation. just wait for the next BIOS update

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Jaop22
1 Copper

Re: m17 R2, AWCC crashes when keyboard FX is clicked

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I have the exact same problem, hope it gets fixed soon!

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Whizpers
1 Copper

Re: m17 R2, AWCC crashes when keyboard FX is clicked

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I also have the exact problem and I can't see a solution anywhere online 

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jmiracle299
1 Copper

Re: m17 R2, AWCC crashes when keyboard FX is clicked

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Hi ,  I have the same problem with my M17 r 2 ! contacted dell support spent two weeks escalation the  problem they tried everything, no want to   replace keyboard and motherboard to try to correct problem, This dang laptop is only a  month old!!!!!! this is unacceptable! I bought it because of being able to program the lighting! So am stuck with a laptop which I paid 2200.00 and only works half way!!!! <Profanity removed>! They wont even exchange the dang thing!

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Not applicable

Re: m17 R2, AWCC crashes when keyboard FX is clicked

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hmm i am facing the same problem...

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klemensinio
1 Copper

Re: m17 R2, AWCC crashes when keyboard FX is clicked

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i have same problem

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GiSheppard
1 Copper

Re: m17 R2, AWCC crashes when keyboard FX is clicked

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Same for me here. I'm glad i'm not alone because even if it's not a major problem, this bug is annoying. 

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itsmoney
1 Copper

Re: m17 R2, AWCC crashes when keyboard FX is clicked

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Same exact issue when trying to change keyboard settings. Dell needs to fix this ASAP. Brand new $3000 laptop, also freezes randomly!

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