aaryan1997
1 Copper

m17 R2, freeze?

Hi!

My new Alienware m17 R2 freezes every once in a while. The trackpad, keyboard and screen become unresponsive. It then resumes in about 5-7 seconds to normal. Anyone know why this might be?

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8 Replies
Alienware-Joe
4 Tellurium

Re: m17 R2, freeze?

Could it be that the computer's CPU usage spikes to 100% ? 
Have you been able to monitor the temperatures and the task manager for any abnormal patterns? 


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aaryan1997
1 Copper

Re: m17 R2, freeze?

No, its not the temperature or usage. It just freezes out of nowhere, and after 4-7 seconds is back to normal. 

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JIMMYLAU
1 Copper

Re: m17 R2, freeze?

Same here. m17 R2. Background music, mouse, keyboard all freeze for ~ 5 seconds. Happens about twice a day for several weeks now. No CPU spikes (CPU meter freezes), nothing in event logs.

SirRoytzz
1 Copper

Re: m17 R2, freeze?

I am having the same issue as well. I barely have any software installed on the PC but it will just randomly freeze for 3-10 seconds, which when gaming is obviously an issue for me.

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itsmoney
1 Copper

Re: m17 R2, freeze?

Did you guys figure this out? I have same exact issue with my 2 month old Alienware R2. Dell is useless in helping with this issue. Brand new $3000 laptop.

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Moderator
Moderator

Re: m17 R2, freeze?

Hi there, 

We haven't heard from your end. Please let us know how you want to proceed. 

 

Have a nice day! 


DELL-Cares
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brokenmobo
1 Copper

Re: m17 R2, freeze?

Hi, I have this issue as well. The computer hangs randomly for about 3-5 seconds. Nothing responds, keyboard, mouse, etc. Happens once every 2 hours or so. Any ideas?

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Moderator
Moderator

Re: m17 R2, freeze?

Hi! We are sorry to hear you're having issues with your m17 R2, feel free to send us your service tag on a private message and we will be more than happy to assist you further. 

 

Service Tag Alienware


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