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M17x R4, 7970m drivers not working, freeze, black screen
Hello,
problem: windows cant recognize graphic cards Intel HD & AMD 7970m and block every driver.
I have this laptop since 2014. Didn't have much problems with it, only noice of fans and high temperature.
But real and topic problem started when playing Diablo 3 last week, with some screen blinks and multicolor pixel lines. Finally game crushed to windows with error. I think then graphic card was switched to integrated... windows restart was equal with multicolor pixel lines and black screen. Safe mode was started but with integrated gpu. Reinstalling AMD drivers = freeze and black screen. Then i started to format and reinstall of Operatin Systems (OS)...
If windows update driver online = black screen or freez.
Manual driver installation = freeze during installation or black screen starting windows. Not working in Safe mode (cant find hardware or system not meet requirements). Every driver installation = windows need to be run with last known good configuration or format and reinstall OS.
What i tried to do: format system disk & reinstall OS with Win7 and dedicated drivers; the same on Win 8 and Win10. Best what i achieved is on Win10, where i have good Intel HD 4000 driver (even Diablo 3 works on it), but still miss radeon HD 7970m.;dismount of radeon HD 7970m with heatsink, replaced thermal paste;cleaned out fans; reinstall BIOS on A12 and A15; Checked out about 12 different AMD drivers on different OS....
Program HWiNFO64 recognise graphic cards but radeon dh 7970m seems to have -1024kb memory....? other data seems to be ok...
And i'm run out of any idea what to do and what is happening to the laptop. I dont have any "BIP" on power on....
Please if anyone know how to check what is wrong or have any idea what else can i do...
Laptop configuration:
Intel Core i7-3630QM CPU @ 2.4GHz
24GB RAM
AMD Radeon HD 7970m 4GB
Intel HD Graphics
Disk1 Kingston SV300S37A120G (system)
Disk2 ST9750420AS
Network Killer Wireless-N 1103
BIOS A12
OS Windows 10
Photos:
https://drive.google.com/open?id=1KdHobiFUs8VFtx5JbdPfXHcfEysT7ilq
Mary G
2 Intern
2 Intern
•
20.1K Posts
0
January 13th, 2019 07:00
All drivers must come from Dell since they are customized by Dell for your exact model. Do not install Intel or AMD drivers from their websites. Go to Dell Downloads for your model and get the correct drivers for your laptop.
https://www.dell.com/support/home/us/en/04/product-support/product/alienware-m17x-r4/drivers
Rzezimieszek85
4 Posts
0
January 13th, 2019 08:00
Hi,
thanks for reply. Alfortunately for my specification there is no Dell driver for AMD Radeon 7970m... just found two of them:
Nvidia Graphics Driver
nVIDIA GeForce GTX 660M/GT650M/GTX 680M/GTX 675M Graphics
From beginning i have 7970m configured and it worked all that years... every year i upgraded AMD drivers and it worked without problems. Even with Windows 10 it worked (no Dell drivers dedicated for Windows 10 for my alienware, cant even choose from List this OS...
But the one good information i got from Your post is that probably i dont have damaged graphic card, which i thought is damaged here (or mainboard)
Rzezimieszek85
4 Posts
0
January 14th, 2019 14:00
Ok so i went your way, downloaded ALL dell drivers dedicated for Windows 8 for alienware. Format system, installed Win 8, installed all these drivers:
Application Command Center X6VV1_WN_2.8.10.0_A02 (which did not work)
Application Command Center 8D9J2_WN_2.8.8.0_A01 (worked)
Application OSD WD6WD c0.32.0.7_A02
APPLICATION C8JN9_WN32_3.1.1002.0_A00
Audio_Creative_W84_X03_A00_Setup-W39M6_ZPE
Chipset_Driver_R09PR_WN_v9.3.0.1021_A00
Chipset_Driver_T5VDD_WN_v6.2.9200.28132_A00
Chipset_Driver_TTCJG_WN_v8.0.1.1263_A00
Comm_Broadcom_W84_X04_A01_Setup-F5MC9_ZPE
Comm_Broadcom_Win8_X04_A01__
Setup-39W36_ZPE dotNetFx35setup
Network_Driver_WCM64_WN_WiFi-v10.0.1.7_A02
Serial-ATA_Driver_YXC4D_WN_v11.6.0.1030_A00
System-Utilities_Driver_5T449_WN_v4.12.0028_A00
Touchpad_Synaptics_W84_X01_A01_Setup-1R8WH_ZPE
Video_Driver_ Intel HD 4000 97WPF_WN_v9.17.10.2817_A00
I did not installed these (nvidia drivers...):
Gfx_NV_A01_Win8_307.17_X7NHG_setup_ZPE
Video_Driver_ GeForce GTX765m NVidia 390DM_WN_9.18.13.3165_A02
What happened:
intel HD 4000 works fine
AMD Radeon HD 7970M (Microsoft Corporation - WDD v1.20) not working (code 52 no digital signature)
I also tried to install AMD drivers:
14-4-mobility-win7-win8-win8.1-64-dd-ccc-whql Graphic_AMD_7970_Win8_driver_Gfx_AMD_A01_9.002_CFJ0W_setup_ZPE amd-catalyst-15.5beta-64bit-win8.1-may27
amd-catalyst-omega-14.12-with-dotnet45-win8.1-64bit
Graphic_AMD_Win8.1 4_A00_Setup-00DP4_ZPE
radeon-software-crimson-relive-17.7.1-win8.1-64bit-july17
Every installation of CCC or AMD drivers = black screen, needed to safe mode and disable /uninstall AMD drivers.... Still no idea what to do, checked a lot of forum topics, found one where someone wrote "GPU is dead" or make a test putting it into owen to 200 C for few minutes.... How to check that GPU is dead? shouldnt BIOS give some "BIP BIP BIP" for that?? and i have none... :/
PLEASE HELP :/
ImnacxxX
1 Message
0
November 19th, 2020 01:00
up ?! same problem with GFX 765M