KUSH_kash
1 Copper

some of the keys stops working randomly

Hi,

I have a A14  and i have some issues with some keys on my keyboard. 

From new , some keys did not work (w and v). I had performed all the below things : 

 

-did the short test from support assistant, all ok;
 
-completed full test (stress test) and everything was fine;
 
-restarted in safe mode and the keys are still not working;
 
 
-tested an external USB keyboard and all keys work , and the on screen keyboard works;
 
-there was no liquid spillage or something else. 
 
 
 
I would like to know if someone else has this problem , any advice would be appreciated, and what do you think will happen now with the laptop itself, what can be done, replacement or some other components to be changed .
Thank you, 
 
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2 Replies
Azhdar
1 Copper

Re: some of the keys stops working randomly

Hi,

First u need to make an epsa on f12 to check hardware.

Go on bios via f2 to check if issue persist.

If it does, call dell for keyboard issue. 

This is the only thing to do right now

 

 

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Moderator
Moderator

Re: some of the keys stops working randomly

Hi @KUSH_kash,

Looks like the KB needs replacement, if the system has warranty please send me a private message with the Service Tag so I can assist you further. 

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