I have a A14 and i have some issues with some keys on my keyboard.
From new , some keys did not work (w and v). I had performed all the below things :
First u need to make an epsa on f12 to check hardware.
Go on bios via f2 to check if issue persist.
If it does, call dell for keyboard issue.
This is the only thing to do right now
Looks like the KB needs replacement, if the system has warranty please send me a private message with the Service Tag so I can assist you further.
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