1 Copper

SC8000 reset & clear

We need to use a SC8000 + SC200 used previously. But, we have no password. We only need to reset and erase all configurations, but Dell's public documentation does not provide the procedures to do this and is a big problem for anyone who buys this kind of machine. It's a circle, because if we don't have the password, we can't know the IP address. I do not understand why Dell does not provide this basic information.
1 Copper

Re: SC8000 reset & clear

Recovering a Locked Administrator Account

If all accounts are inaccessible because have been disabled or locked‐out, use this procedure to re‐ establish a local Administrator account and reset passwords.

Prerequisites This procedure requires a USB device that contains a partition table with one partition formatted with an MSDOS/FAT32 filesystem.

USB devices vary by vendor as to whether they are formatted with or without partitions. Use Windows disk management or other third‐party tools to create a partition if the USB device does not have an MSDOS/FAT32 partition. Steps

  1. Create a text file containing the following line of text: unlock where is typically the Admin username. The Admin account is always on the system and it has the required Administrator privileges to reset passwords.
  2. Save the file and name it: unlock.phy
  3. Copy the file to a MSDOS/FAT32 formatted USB drive.


  • Note: Portable Volume is unavailable during the recovery process.


  1. Insert the USB drive into a port on the lead controller. When the media is recognized, System Manager allows the specified account to log on.
  2. Log on to System Manager using the account specified on the USB drive. The password cannot be blank, but any text entered will be ignored.
  3. Unlock locked accounts.
  4. Reset passwords on accounts. 8 Remove the USB drive from the port.

Re: SC8000 reset & clear

Hello @Lixc3,

Thank you for sharing this information in the Community! 😉

Best regards.

 Diego López
 Social Media and Communities Professional
 Comunidad Dell | @DellAyudaPro | Eventos en línea