Gonzalez1
1 Copper

"The server encountered an internal error. Please try again."

I received an error "The server encountered an internal error. Please try again." when I try to delete an object from Atmos, Code 500, Error code 1001. My application will retry 6 times if an server error occurred by default, but every time I got the same message. The strange thing is that not every object can't be deleted, but only some of them. So I have two questions.

Is it possible that my application caused this error?

Is there any limitation when deleting object?  Some special object can't be deleted?

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3 Replies
rbala1
3 Argentium

Re: "The server encountered an internal error. Please try again."

Gonzalez,

Sorry for the much delayed response.  We had some issues with internal server errors at the time of your original posting, but the issues were resolved a short time afterward.

Let us know if you still experience the problem.


Raj

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ottati
1 Copper

Re: "The server encountered an internal error. Please try again."

I am getting this error with version 1.4.1.59250a (atmos-1.4.1.59250a-x86_64-disc1.iso)

It has happened a number of times on a number of installs. The event that seems cause the error is doing a simple restart of the Atmos VM from the console. Once I have restarted the VM, the configuration is unusable. Before restarting the VM works fine. The restart was performed because I wanted to snapshot the VM after I had perofrmed the intital install and configuration. The VM was shutdown using the following command:

shutdown -h now

When I power it back up and try to connect I can get a directoy listing OK but I am unable to posta any additiona files.

I was using AtmosFox .6 to test. Before the system restart I put a single file onto the storage. After the restart AtmosFox returns the following listing.

<ListDirectoryResponse xmlns="http://www.emc.com/cos/">
    <DirectoryList>
        <DirectoryEntry>
            <ObjectID>4dcaf267a108361504dcaf58119d4c04dcaf9118119e</ObjectID>
            <FileType>regular</FileType>
            <Filename>change.log</Filename>
            <SystemMetadataList>
                <Metadata>
                    <Name>atime</Name>
                    <Value>2011-05-11T21:01:05Z</Value>
                </Metadata>
                <Metadata>
                    <Name>size</Name>
                    <Value>913</Value>
                </Metadata>
            </SystemMetadataList>
            <UserMetadataList>
            </UserMetadataList>
        </DirectoryEntry>
    </DirectoryList>
</ListDirectoryResponse>

Using the same file transfer mechanism that I used to put the file shown in the listing above onto the Atmos VM, I receive the following response after the VM has been restarted:

<Error>
    <Code>1001</Code>
    <Message>The server encountered an internal error. Please try again.</Message>
</Error>

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David_Oswill
1 Copper

Re: "The server encountered an internal error. Please try again."

Atmos, being a distributed system, requires at least 2 nodes per RMG (an RMG is a collection of Atmos nodes in a given location). I believe that the system you had originally created consists of only a single node. As you power down and power back up that node, it's looking for the presence of other processes which it can't find and is therefore not initializing itself correctly.

The minimal tested configuration is 1 RMG consisting of 2 Atmos nodes. This configuration should provide you a more reliable experience in your test lab as well as allow you to distribute your REST requests across more than one Atmos node for greater availability.

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