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bsmela
6 Indium

AVE Client register problems

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Hello lately I have decided to test new AVE 7.3.101-125. I have installed the trial version. All seems to work fine until I tried to install client file agent on one of our Windows Server 2008 R2. The needed ports seem to be configured the right way.

Bellow the log file from agent

<logheader platform="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" process_id="avagent" version="7.3.101-125" tz="Central European Standard Time" />

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-----  START avagent log 2017-02-16 17:30:56 Central European Standard Time  [7.3.101-125 Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit-AMD64]

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2017/02/16-16:30:56.85199 [avagent]  Debug output redirected

2017-02-16 17:30:56 avagent Info <5008>: Logging to C:\Program Files\avs\var\avagent.log

2017/02/16-16:30:56.85199 [avagent]  Config: VARDIR=C:\Program Files\avs\var, HOMEDIR=C:\Users\User

2017/02/16-16:30:56.85199 [avagent]  Looking for flag file "C:\Program Files\avs\var\avamar.cmd"

2017/02/16-16:30:56.85199 [avagent]  Looking for flag file "C:\Program Files\avs\var\avagent.cmd"

2017-02-16 17:30:56 avagent Info <5702>: Command Line: C:\Program Files\avs\bin\avagent.exe --quiet --init --daemon=false --mcsaddr=avmr --logfile=C:\Program Files\avs\var\avagent.log --dpndomain=/clients --mcsgrouplist=

2017-02-16 17:30:56 avagent Info <5703>: Parsed Flags: C:\Program Files\avs\bin\avagent.exe --quiet --initialize --service=false --mcsaddr=avmr --logfile="C:\Program Files\avs\var\avagent.log" --dpndomain=/clients --mcsgrouplist

2017-02-16 17:30:56 avagent Info <0000>: Checking for stale certificate lock

2017-02-16 17:30:56 avagent Info <18908>: This client does not appear to have SSL certificates installed in the OpenSSL Certificate Store -- will try to copy from Windows Certificate Store

2017-02-16 17:30:56 avagent Info <19117>: Migrating Public Certificate 'Avamar Trusted Client'

2017-02-16 17:30:56 avagent Info <19124>: Public Certificate 'Avamar Trusted Client' not found in Windows Certificate Store

2017-02-16 17:30:56 avagent Info <18910>: Successfully processed Windows Certificate Store and found no certificates to copy to OpenSSL Certificate Store

2017-02-16 17:30:56 avagent Info <18918>: Registration: Processing secure registration with the MCS.

2017-02-16 17:30:56 avagent Info <18921>: Registration: Requesting root CA from the MCS.

2017-02-16 17:30:56 avagent Info <18926>: Registration: Saving root CA.

2017-02-16 17:30:56 avagent Info <18928>: Registration: Creating certificate signing request.

2017-02-16 17:31:06 avagent Info <18930>: Registration: Sending the certificate signing request to the MCS.

2017-02-16 17:31:07 avagent Info <18932>: Registration: Saving client certificate.

2017-02-16 17:31:07 avagent Info <18934>: Registration: Secure registration complete.

2017-02-16 17:31:07 avagent Info <5933>: Checking for plug-in information files (.pin) in C:\Program Files\avs\var

2017-02-16 17:31:07 avagent Info <7324>: Volume Type for "C:\" is "NTFS", Supports Compression=1, Encryption=1, ACLS=1, DataStreams=1, Reparse=1, Sparse=1, Hardlinks=1

2017-02-16 17:31:07 avagent Info <5933>: Checking for plug-in information files (.pin) in C:\Program Files\avs\bin

2017-02-16 17:31:07 avagent Info <5934>: Reading pin file C:\Program Files\avs\bin\update.pin

2017-02-16 17:31:07 avagent Info <7264>: Finished READING xml file - starting parse

2017-02-16 17:31:07 avagent Info <6627>: Checking version of plug-in 'update', executable name 'avupdate' (mode:ctl)

2017-02-16 17:31:07 avagent Info <5936>: Plug-in version 7.3.101-125 found for update plug-in

2017-02-16 17:31:07 avagent Info <12489>: mess 0 '<plugin-description pid="update" interface="ctl" appname="avupdate" pid-ordinal="23" desc="Update plugin" exe="avupdate" use-clientlogsdir="true" version="7.3.101-125" processortype="AMD64" osversion="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" osname="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" />

'

2017-02-16 17:31:07 avagent Info <5934>: Reading pin file C:\Program Files\avs\bin\vss.pin

2017-02-16 17:31:07 avagent Info <7264>: Finished READING xml file - starting parse

2017-02-16 17:31:07 avagent Info <6627>: Checking version of plug-in 'VSS', executable name 'avvss' (mode:ctl)

2017-02-16 17:31:08 avagent Info <5936>: Plug-in version 7.3.101-125 found for VSS plug-in

2017-02-16 17:31:08 avagent Info <12489>: mess 1 '<plugin-description pid="VSS" interface="ctl" appname="avvss" pid-ordinal="15" desc="Performs VSS snapup & restore" exe="avvss" version="7.3.101-125" processortype="AMD64" osversion="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" osname="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" />

'

2017-02-16 17:31:08 avagent Info <5934>: Reading pin file C:\Program Files\avs\bin\windows.pin

2017-02-16 17:31:08 avagent Info <7264>: Finished READING xml file - starting parse

2017-02-16 17:31:08 avagent Info <6627>: Checking version of plug-in 'Windows', executable name 'avtar' (mode:ctl)

2017-02-16 17:31:09 avagent Info <5936>: Plug-in version 7.3.101-125 found for Windows plug-in

2017-02-16 17:31:09 avagent Info <12489>: mess 2 '<plugin-description pid="Windows" interface="ctl" appname="avtar" pid-ordinal="1" desc="Performs Windows filesystem snapups" exe="avtar" use-clientlogsdir="true" version="7.3.101-125" processortype="AMD64" osversion="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" osname="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" />

'

2017-02-16 17:31:09 avagent Info <6601>: Hostnamelist: vcenter,10.0.0.102,vmware-localhost,127.0.0.1

2017-02-16 17:31:09 avagent Info <5472>: Registering with the MCS (avmr)

2017-02-16 17:31:15 avagent Error <5320>: Received from MCS#100003:client certificate verification failed 10.0.0.129

2017-02-16 17:31:15 avagent Error <5061>: No response to message

2017-02-16 17:31:15 avagent Error <6210>: Unable to register '/clients\vcenter' with MCS at avmr:30001

2017-02-16 17:31:15 avagent Error <6164>: Registration error: Client ID(CID) missing from response. (< msgver="1" />

)

2017-02-16 17:31:15 avagent Error <5036>: Unable to register CR_ERROR            

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----- END avagent log 2017-02-16 17:31:15 Central European Standard Time  (0 warnings, 5 errors, 0 fatal errors)

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<logheader platform="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" process_id="avagent" version="7.3.101-125" tz="Central European Standard Time" />

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-----  START avagent log 2017-02-16 17:31:27 Central European Standard Time  [7.3.101-125 Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit-AMD64]

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2017/02/16-16:31:27.33200 [avagent]  Debug output redirected

2017-02-16 17:31:27 avagent Info <5008>: Logging to C:\Program Files\avs\var\avagent.log

2017/02/16-16:31:27.33200 [avagent]  Config: VARDIR=C:\Program Files\avs\var, HOMEDIR=

2017/02/16-16:31:27.33200 [avagent]  Looking for flag file "C:\Program Files\avs\var\avamar.cmd"

2017/02/16-16:31:27.33200 [avagent]  Looking for flag file "C:\Program Files\avs\var\avagent.cmd"

2017/02/16-16:31:27.33299 [avagent]  Looking for flag file "C:\Program Files\avs\var\.avagent"

2017/02/16-16:31:27.33299 [avagent]  Looking for flag file "C:\Program Files\avs\var\avagent.cfg"

2017-02-16 17:31:27 avagent Info <5702>: Command Line: avbackup --service --logfile=C:\Program Files\avs\var\avagent.log

2017-02-16 17:31:27 avagent Info <5703>: Parsed Flags: avbackup --service --logfile="C:\Program Files\avs\var\avagent.log"

2017-02-16 17:31:27 avagent Info <0000>: Checking for stale certificate lock

2017-02-16 17:31:27 avagent Info <5210>: bindir:'C:\Program Files\avs\bin'

2017-02-16 17:31:27 avagent Info <5211>: vardir:'C:\Program Files\avs\var'

2017-02-16 17:31:27 avagent Info <5212>: sysdir:'C:\Program Files\avs\etc'

2017-02-16 17:31:27 avagent Info <5437>: hostname:'vcenter'

2017-02-16 17:31:27 avagent Info <6986>: netbind: ''

2017-02-16 17:31:27 avagent Info <5969>: Host "vcenter": 2 CPU, 8192 MB, running as "NT AUTHORITY\SYSTEM"

2017-02-16 17:31:27 avagent Info <6601>: Hostnamelist: vcenter,10.0.0.102,vmware-localhost,127.0.0.1

2017-02-16 17:31:27 avagent Info <5933>: Checking for plug-in information files (.pin) in C:\Program Files\avs\bin

2017-02-16 17:31:27 avagent Info <7324>: Volume Type for "C:\" is "NTFS", Supports Compression=1, Encryption=1, ACLS=1, DataStreams=1, Reparse=1, Sparse=1, Hardlinks=1

2017-02-16 17:31:27 avagent Info <5934>: Reading pin file C:\Program Files\avs\bin\update.pin

2017-02-16 17:31:27 avagent Info <7264>: Finished READING xml file - starting parse

2017-02-16 17:31:27 avagent Info <6627>: Checking version of plug-in 'update', executable name 'avupdate' (mode:ctl)

2017-02-16 17:31:27 avagent Info <5936>: Plug-in version 7.3.101-125 found for update plug-in

2017-02-16 17:31:27 avagent Info <12489>: mess 0 '<plugin-description pid="update" interface="ctl" appname="avupdate" pid-ordinal="23" desc="Update plugin" exe="avupdate" use-clientlogsdir="true" version="7.3.101-125" processortype="AMD64" osversion="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" osname="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" />

'

2017-02-16 17:31:27 avagent Info <5934>: Reading pin file C:\Program Files\avs\bin\vss.pin

2017-02-16 17:31:27 avagent Info <7264>: Finished READING xml file - starting parse

2017-02-16 17:31:27 avagent Info <6627>: Checking version of plug-in 'VSS', executable name 'avvss' (mode:ctl)

2017-02-16 17:31:28 avagent Info <5936>: Plug-in version 7.3.101-125 found for VSS plug-in

2017-02-16 17:31:28 avagent Info <12489>: mess 1 '<plugin-description pid="VSS" interface="ctl" appname="avvss" pid-ordinal="15" desc="Performs VSS snapup & restore" exe="avvss" version="7.3.101-125" processortype="AMD64" osversion="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" osname="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" />

'

2017-02-16 17:31:28 avagent Info <5934>: Reading pin file C:\Program Files\avs\bin\windows.pin

2017-02-16 17:31:28 avagent Info <7264>: Finished READING xml file - starting parse

2017-02-16 17:31:28 avagent Info <6627>: Checking version of plug-in 'Windows', executable name 'avtar' (mode:ctl)

2017-02-16 17:31:29 avagent Info <5936>: Plug-in version 7.3.101-125 found for Windows plug-in

2017-02-16 17:31:29 avagent Info <12489>: mess 2 '<plugin-description pid="Windows" interface="ctl" appname="avtar" pid-ordinal="1" desc="Performs Windows filesystem snapups" exe="avtar" use-clientlogsdir="true" version="7.3.101-125" processortype="AMD64" osversion="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" osname="Windows Server 2008 R2 Standard Server Edition Service Pack 1 64-bit" />

'

2017-02-16 17:31:29 avagent Info <9928>: Agent listening(non-loopback) on interface 'all' address [::]:28002 port 28002.

2017-02-16 17:31:30 avagent Info <6628>: Agent Update: Client ID (cid) = 0

2017-02-16 17:31:30 avagent Info <5963>: Agent will automatically re-update to the Administrator some time after 2017-02-17 17:12:30

2017-02-16 17:31:30 avagent Info <6626>: Agent Main: Client ID (cid) = 0

2017-02-16 17:31:30 avagent Info <5363>: Skipping registration, no MCS name

2017-02-16 17:31:30 avagent Info <5434>: MCS unknown, entering listen mode.

2017-02-16 17:31:30 avagent Info <5321>: Unable to connect to Management Console (), sleep 29 minutes, 51 seconds before retry

2017-02-16 17:31:30 avagent Info <10684>: Setting ctl message version to 3 (from 1)

2017-02-16 17:31:30 avagent Info <16136>: Setting ctl max message size to 268435456

2017-02-16 17:31:30 avagent Info <17854>: Responding to external query that no registered plug-ins were found

2017-02-16 17:31:30 avagent Info <6984>: Browsing directory "C:\Program Files\avs\var" * with time limit of 30 seconds

2017-02-16 17:31:30 avagent Info <6985>: Directory "C:\Program Files\avs\var" returned 4 files complete?yes

2017-02-16 17:32:02 avagent Info <6984>: Browsing directory "C:\Program Files\avs\var" * with time limit of 30 seconds

2017-02-16 17:32:02 avagent Info <6985>: Directory "C:\Program Files\avs\var" returned 4 files complete?yes

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1 Solution

Accepted Solutions
8 Krypton

Re: AVE Client register problems

Jump to solution

Be aware of a limitation with NATed clients documented in KB 491711

If NAT isn't in use between the clients and AVE, since it's a new system I'd suggest contacting your local account team to request assistance from Professional Services.

1 Reply
8 Krypton

Re: AVE Client register problems

Jump to solution

Be aware of a limitation with NATed clients documented in KB 491711

If NAT isn't in use between the clients and AVE, since it's a new system I'd suggest contacting your local account team to request assistance from Professional Services.