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devin_brush
1 Copper

Avamar Extension for vRealize Automation - inventory problem

Hello all,

I'm having an issue adding VMs to Avamar 7.2 data protection using the Avamar Plugin for vRealize Automation 4.0 in vRealize Orchestrator 7.2. The problem appears to be with getting the policies from the Avamar node. I am able to run the 'View protection status' workflow in vRO and get back the following:

Protection status for client 'Server01':

No associated protection policies available

Recent data protection:

- 645.0 GB, on 3/5/17 8:03:10 PM CST, expires 4/5/17 7:00:00 PM CDT

- 645.0 GB, on 3/4/17 8:44:11 PM CST, expires 4/4/17 7:00:00 PM CDT

- 645.0 GB, on 3/3/17 8:11:38 PM CST, expires 4/3/17 7:00:00 PM CDT

- 645.0 GB, on 3/2/17 9:54:39 PM CST, expires 4/2/17 7:00:00 PM CDT

- 645.0 GB, on 3/1/17 8:46:05 PM CST, expires 4/1/17 7:00:00 PM CDT

In order to add data protection to a VM there is a required input parameter for a EMC Data Protection Policy. When I attempt to populate this field using the search function, it returns 'Nothing found'.

vRO_Avamar01.png

I am also unable to see any of the policies through the Inventory tab in vRO and I get nothing returned when I execute commands like this:

edpSystem.findAssignablePoliciesByClients(vmClients)

edpSystem.findAllPolicies()

edpClient.getPolicies()

If anyone has an idea for how to fix this issue, I would greatly appreciate it!

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3 Replies
INFOGERANCECV
1 Copper

Re: Avamar Extension for vRealize Automation - inventory problem

Hello Devin_Brush,

i have same problem, Have you found the solution?

Thanks

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devin_brush
1 Copper

Re: Avamar Extension for vRealize Automation - inventory problem

Hello,

Unfortunately I haven't been able to find a way to fix this. Still looking for more ideas. In the meantime I have installed the REST API and am attempting to get that working. Not a great workaround, but I'm hopeful that it'll do what I need it to do.

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INFOGERANCECV
1 Copper

Re: Avamar Extension for vRealize Automation - inventory problem

EMC support resolved my problem, Below the resolution:

Root Cause:-

The log contains "getTenantDomain()=null" which implies that the tenant url was not specified in the workflow.

Next Actions:-

Please follow the steps below to resolve the problem:

Avamar Administration:-

  1. Choose a tenant URL name, for example "TestDomain". The quotes are not required in the name.
  2. Go to Avamar and create a folder (tenant domain) called "TestDomain" under each vCenter domain.
  3. Add (Policies, Clients, Schedules, Retentions and Datasets) under the "TestDomain" folder.

vRO Administration:-

  1. Go to vRO and run the workflow to remove the Avamar EMC data protection systems that don’t show any policies.
  2. Run the vRO workflow to add the Avamar EDP data protection system and set the tenant URL to "TestDomain".

   6. Verify that the Avamar policies are displayed in vRO client