Avamar Installation Problem - No Package files

Check /usr/local/avamar/var/avi/server_log/avinstaller.log.0 for errors…

Lukas

Hi,

Can you please check the permissions of the file?

It should be owned by the user admin and group admin.

Also please check if the file is executable.

If not please to the following:

chown admin:admin AvamarInstallSles-6.1.0-402.avp

chmod 755 AvamarInstallSles-6.1.0-402.avp

After this run "iostat -xkt " and you should see some disk read/writes with big amount of data. After all disk read/write activity is finished (takes a few minutes) you should be able to see the installation packages.

Regards,

For me it looks like problem with rights or in consinecy of file maybe… Check checksum and rights of avp file and let the log show in tail command. Rename avp file to some extension and than rename it back to avp and check output from tail…

Regards

Lukas

Schallen,

Ok, I run both commands.

Now, when I running "iostat -xkt" I see:

rkB/s slowly decreasing from value 600,

and wkB/s slowly decreasing from value 50.

Should I wait till rkB/s and wkB/s became zero? And look for SW Updates after it happen?

Hi,

When all permissions for the *.avp file and the owner (admin:admin) is correct you should see with iostat -xkt 2 that the Avamar system is starting to verify if the *.avp package is correct.

If this does not happen there might be a corrupt *.avp package.

Regards,

Andi

Hi, I check avinstaller.log.0 file and found some errors and warnings.

Same errors occured every day i try to install AvamarInstallSles-6.1.0-402.avp.

Here they are:

"

Apr 9, 2013
2:31:13 AM com.avamar.avinstaller.security.GPGSign callGPGCommand

SEVERE:
Command: gpg --output
/data01/avamar/repo/temp/AvamarInstallSles-6.1.0-402.avp_1365499828593/AvamarInstallSles-6.1.0-402.avp
/data01/avamar/repo/packages/AvamarInstallSles-6.1.0-402.avp returned: gpg:
error creating
`/data01/avamar/repo/temp/AvamarInstallSles-6.1.0-402.avp_1365499828593/AvamarInstallSles-6.1.0-402.avp':
No such file or directory

gpg: handle
plaintext failed: No such file or directory

Apr 9, 2013
2:31:13 AM com.avamar.avinstaller.security.GPGSign callGPGCommand

INFO:
Command: gpg --output
/data01/avamar/repo/temp/AvamarInstallSles-6.1.0-402.avp_1365499828593/AvamarInstallSles-6.1.0-402.avp
/data01/avamar/repo/packages/AvamarInstallSles-6.1.0-402.avp failed with exit
code 2

Apr 9, 2013
2:31:13 AM com.avamar.avinstaller.security.GPGSign callGPGCommand

INFO: GPG
command took: 44798 ms

Apr 9, 2013
2:31:13 AM com.avamar.avinstaller.repo.monitor.PackagesRepoListener$1 run

WARNING: Can
not check the readiness status of the file, ignoring:
AvamarInstallSles-6.1.0-402.avp

"

What should i do next?

SEVERE: Command: gpg --output /data01/avamar/repo/temp/AvamarInstallSles-6.1.0-402.avp_1365499828593/AvamarInstallSles-6.1.0-402.avp /data01/avamar/repo/packages/AvamarInstallSles-6.1.0-402.avp returned: gpg: error creating `/data01/avamar/repo/temp/AvamarInstallSles-6.1.0-402.avp_1365499828593/AvamarInstallSles-6.1.0-402.avp': No such file or directory

This error indicates that there was a problem creating the output file while the package signature was being verified. Does the /data01/avamar/repo/temp directory exist? Are the permissions correct? Does the /data01/avamar/repo/temp/AvamarInstallSles-6.1.0-402.avp_1365499828593 directory exist?

Also, is there a reason you are installing version 6.1.0-402 instead of version 6.1.1-87? 6.1.1-87 is recommended for all new 6.1 installs. Note that the bootstrap and software version must be the same so you would have to remove the 6.1.0-402 bootstrap if you wanted to install 6.1.1-87 instead.

ianderson, hi,

Directory /data01/avamar/repo/temp doesn't exist.

When I was moving AvamarInstallSles-6.1.0-402.avp to "/data01/avamar/repo/packages" I've created directory "/repo" and its subdirectory "/packages" due they weren't in "/data01/avamar".

I tried permissions 755 and 777 to avp file without any result.

I checked hashsum of  AvamarInstallSles-6.1.0-402.avp file after have downloaded it from ftp to laptop and it is right. Now avp file have all rights(777) and I still can't see it.

I'll try follow renaming with tail command and post result here later.

I checked hashsum of  AvamarInstallSles-6.1.0-402.avp file after have downloaded it from ftp to laptop and it is right. How can I chek transition from laptop to Avamar over SCP was successfull?

You should never have to create the packages directory -- this directory should be created by the bootstrap. It sounds like something went wrong during the bootstrap install.

Wow, how can I uninstall bootstrap to reinstall it again?

Where can i find bootstrap installaton process log?

I reinstall bootstrap. And everything is fine now. I've install Avamar.

Problem solved.

Thanks for help.

Hi Vadim, I'm running into the same problem. I'm using version 6.1.1-87.

I cannot rerun bootstrap, it says its already installed. Did your version of boot strap allow a reinstall? Or did you do something different?

thanks,

Roland