Avamar alert: Disk failed

same here. Hard drive failed in January, no alerts.

Is this issue specific to a certain Generation or all of them?  IE: what we have.

CDKotran

Ours is Gen 3. I even setup the alerts using Dell Administrator, and did not receive any.

I did however go into Avamar profiles (notifications) and checked some more boxes. When EMC came to replace the disk, I  received notifications that disk has been degraded, and after a while received a message that everything is fine. So I guess that fixed it.

It's interesting that this did not send an automatic alert to EMC.

We have a Gen3 grid and had the same issue. I worked with support one and and it a generic alert but it will give drive failues. Under profiles you have to enable it to alert you for error code 1. You will also get garbage such as controller battery charging. But you will get drivefailure alerts.

Here is one of the ones we received:

Event Code = 1

Event Date/Time = 03/17-02:12:08.00000

Event Type = ERROR

Event Severity = PROCESS

Event Summary = HARDWARE: Mar 17 02:12:00 avamardpn0 Server Administrator: Storage Service EventID: 2095  SCSI sense data Sense key:  3 Sense code: 11 Sense qualifier:  0:  Physical Disk 1:0:5 Controller 0, Connector 1  Software Source = DPN:Unknown  Administrator Server = avamarutil  Administrator Server version = v5.0.2.41  Avamar Server = avamarutil.flatironcorp.com  Avamar Server systemid = 1276716987@A4:BA:DB:21:69:7B  Avamar Server version = 5.0.2-41  Event Data = Entry key = message Entry value = HARDWARE: Mar 17 02:12:00 avamardpn0 Server Administrator: Storage Service EventID: 2095  SCSI sense data Sense key:  3 Sense code: 11 Sense qualifier:  0:  Physical Disk 1:0:5 Controller 0, Connector 1 Entry key = time Entry value = 02:12:08.92382 UTC Entry key = thread Entry value = log-messages:3316 Entry key = code Entry value = 0001 Entry key = type Entry value = ERROR Entry key = date Entry value = 2011/03/17

Hope this helps!