I have problem with file level restore proxy. When I try to restore files from windows wm, the list of files is empty - without any allert or error.
Axionfs and samba works fine - I can access files from proxy.
Where can I find logs or something that can help me to check what is the problem?
I can't select any file to restore, the list of files is empty. When I select file restore for any windows VM, after few seconds I should see the directory and files tree, but see the EMPTY text. Nothing to select. I try to find some information where is the problem, but I don’t know where to search. All backups are affected.
Are you attempting restore from a grid that is a replication target ?
Is the vCenter of the source VM registered to the replication target ?
If these questions do not apply, please open a support ticket for assistance.
In vcenter go to administration and roles
You should have created a custon role and it should have the following permissions.
Low level file operations
Assgin virtual machine resource pool
Vnetwork distributed switch
network IO control
I had no custom role in vCenter environment.
I created a custom role with proped permissions. After that, I included a user (myDomain\avamar). The vmwAgentService runs with this service.
I repeated the procedure but the result was the same.
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Please open a support ticket, if you still have this issue.
Support personnel have tools to help diagnose permissions and other configuration issues.
This Ask the Expert discussion is now concluded. Thanks to all participants for your questions and comments. And thanks to our Experts, Dan and Vijay for their replies and expertise. The discussion is now locked. It will soon be moved to the Avamar Support Forum where it will be reopened as a regular discussion for all to ask and reply to.
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