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1 Copper

Re: Ask the Expert: Avamar with VMware backup /restore

Hi all.

I have problem with file level restore proxy. When I try to restore files from windows wm, the list of files is empty - without any allert or error.

Axionfs and samba works fine - I can access files from proxy.

Where can I find logs or something that can help me to check what is the problem?

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2 Iron

Re: Ask the Expert: Avamar with VMware backup /restore

Are there specific backups affected? Have you run a manual backup?

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2 Iron

Re: Ask the Expert: Avamar with VMware backup /restore

Are you restoring back to the original location? If so please try redirecting to a different location.

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1 Copper

Re: Ask the Expert: Avamar with VMware backup /restore

I can't select any file to restore, the list of files is empty. When I select file restore for any windows VM, after few seconds  I should see the directory and files tree, but see the EMPTY  text. Nothing to select. I try to find some information where is the problem, but I don’t know where to search. All backups are affected. 

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1 Copper

Re: Ask the Expert: Avamar with VMware backup /restore

Are you attempting restore from a grid that is a replication target ?

Is the vCenter of the source VM registered to the replication target ?

If these questions do not apply, please open a support ticket for assistance.

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2 Iron

Re: Ask the Expert: Avamar with VMware backup /restore

In vcenter go to administration and roles

You should have created a custon role and it should have the following permissions.

DatStore

     Allocate Space

     Browse Datastore

     Low level file operations

     Move Datastore

     Remove Datastore

     Remove file

     Rename Datastore

Folder

     Create folder

    

Global

     Cancel Task

     Log event

     Settings

Network

     Assign network

Resource

     Assgin virtual machine resource pool

Sessions

     Validate sesion

Task

     Create

     Update

Virtual Machine

     Configuration

     Interaction

     Inventory

     Provision

     State

Vnetwork distributed switch

     create

     delete

     host operation

     modify

     move

     network IO control

     policy operation

     port config

     port setting

     vspan operation

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2 Bronze

Re: Ask the Expert: Avamar with VMware backup /restore

Se7en,

I had no custom role in vCenter environment.

I created a custom role with proped permissions. After that, I included a user (myDomain\avamar). The vmwAgentService runs with this service.

I repeated the procedure but the result was the same.

Andrés Zanotta

Operador - Information & Technology

Discount Bank LA

Rincón 390 , Montevideo, Uruguay.

Tel: 916-4848 int 0219

E-mail: azanotta@discbank.com.uy

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2 Iron

Re: Ask the Expert: Avamar with VMware backup /restore

So you can perform some GRT restores, but the large ones fail? This would indicate all our permissions should be good.

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1 Copper

Re: Ask the Expert: Avamar with VMware backup /restore

Please open a support ticket, if you still have this issue.

Support personnel have tools to help diagnose permissions and other configuration issues.

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4 Beryllium

Re: Ask the Expert: Avamar with VMware backup /restore

This Ask the Expert discussion is now concluded. Thanks to all participants for your questions and comments. And thanks to our Experts, Dan and Vijay for their replies and expertise. The discussion is now locked. It will soon be moved to the Avamar Support Forum where it will be reopened as a regular discussion for all to ask and reply to.

Again thanks to all involved Community members. It really is your community and you are the stakeholders in this. If you wish to see other topics on Avamar take place as an Ask The Expert event, or for any other topic on any EMC product let us know. We'd be delighted to host that for our Community. And if you want to be the Expert for one of these sessions, then also reach and let us know. We'd love to hear from you.

Best Regards,

Mark

Your EMC Support Community Manager

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