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SrinivasBackup
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Backups are failing with Timedout errors

Hello All

We have few clients which are failing with timed out errors and after I see the logs it looks like VSS errors , when I am checking with my windows team they were not doing anything and we just run on demand backup which is getting completed successfully. here my concern is why the scheduled backups are failing with VSS errors and after that On demand backups are completing .

My Avamar version is 7.0

Clients are Windows 2008

I have already raised a case with EMC guys last 4 days  back but no one has contacted me , even I am worried now for that if that is a case how EMC Support people will support for any critical issues

Reference ticket number -63968984

4 Replies

Re: Backups are failing with Timedout errors

Hello Srinivas,

You should be contacted by EMC support engineer soon. Meanwhile could you please post here complete error message. VSS errors are very common on windows machine. Complete error message would be helpful to investigate in right direction.

Regards,

Pawan

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SrinivasBackup
1 Nickel

Re: Backups are failing with Timedout errors

2014-06-24
18:46:42 avvss Info <8334>: VSS: Creating vss version 6.0 or greater
object

2014-06-24
18:46:42 avvss Info <8871>: Gathering writer metadata...

2014-06-24
18:46:43 avvss Error <0000>: Can not continue
disaster recovery backup because the System Writer is not present, exiting.

2014-06-24
18:46:43 avvss Info <9772>: Starting graceful (staged) termination, Can
not continue disaster recovery backup because the System Writer is not present,

2014-03-02
00:38:54 avtar Info <16281>: Not traversing 'c:\Documents and Settings'
since it's of type 'REPARSE_SYSTEM_DIR_JUNCTION'

2014-03-02
00:39:07 avtar Info <7061>: Canceled by '3015-VSS' - exiting...

2014-03-02
00:39:07 avtar Info <9772>: Starting graceful (staged) termination,
cancel request (wrap-up stage)

2014-03-02
00:40:35 avtar Info <7202>: Backup CANCELED,
wrapping-up session with Server

2014-03-02
00:43:37 avtar Info <0000>: Entering the 'final' phase of termination,
timer trigger

2014-03-02
00:49:09 avtar FATAL <12477>: WATCHDOG
TIMEOUT (cancellation exceeded 600 secs): Exiting with code=536870925

014-06-24
21:00:11 avtar Info <7202>: Backup CANCELED,
wrapping-up session with Server

2014-06-24
21:00:11 avtar Info <11035>: Reading 130 user profiles

2014-06-24
21:00:11 avtar Warning <0000>: Could not get DNS domain name for domain
NT AUTHORITY; error 1212 code 1212: The format of the specified domain name is
invalid

2014-06-24
21:00:14 avtar Warning <0000>: Could not get DNS domain name for domain
*********; error 1355 code 1355: The specified domain either does not exist
or could not be contacted

2014-06-24
21:00:14 avtar Info <11036>: Done reading user profiles

2014-06-24
21:00:15 avtar Info <17971>: Errors, cancellation or termination caused
the backup to not be posted on the DDR

2014-06-24
21:00:15 avtar Error <15101>: Backup
completion failed due to DDR 'Not Ready' state

2014-06-24
21:00:15 avtar Error <15085>: Backup not
completed properly on server.

************.=and ************: time out error.

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Re: Backups are failing with Timedout errors

Hello,

Thanks for information. Please try following KB. Hopefully you will be able to fix this issue -

https://emc--c.na5.visual.force.com/apex/KB_BreakFix_1?id=kA1700000000nP0

Let me know if you need any help.

Regards,

Pawan

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Moderator
Moderator

Re: Backups are failing with Timedout errors

Hey,

If you cannot open Pwan posted KB, please refer the following contents.

This is likely to be a windows problem.  Please refer below two KB try to resolve the issue.

You cannot back up the system state on a computer that is running Windows Server 2008 R2 or Windows ...

System State backup using Windows Server Backup fails with error: System writer is not found in the ...

If the above KB does not fix the issue, please open a support request.

Hope this helps!

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