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EMC Avamar Backup Log error
my os is windows 2000 server and the version of Client is v4.1.106-28 ,recently I view the log as below:
so the backup status display "Completed w/Exception(s)" but the contents I try to backup seems as ususl, anyone know how to solve the problem,contact me ASAP,plz 3Q~
ionthegeek
2K Posts
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December 3rd, 2013 08:00
VSS is not available in Windows 2000 so an open file agent is required to back up open files. According to the log messages, there is an issue with OTM which is the open file agent installed on the client. OTM waited 3600 seconds (one hour) for I/O on the D drive to stop long enough to take a snapshot before giving up. This can happen if the drive is very busy.
air_funny
13 Posts
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December 3rd, 2013 16:00
Thank you for your reponse,in order to solve this issue,should I change a disk drive to backup or re-installed the OTM?
DELL-Leo
Community Manager
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6.1K Posts
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December 3rd, 2013 23:00
Hey Funny,
I think you don't need to change the disk drive or re-install the OTM.
Due to the disk drive is so busy, the OTM timeout and occurred the error. So, I think you need to consider reduce the disk drive's I/O when you backup the disk drive.
Hope this helps.
J_H_
498 Posts
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December 6th, 2013 09:00
talk to support get the AvamarOTM for windows 2000 zip file.
install it on your 2000 server (reboot required)
air_funny
13 Posts
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December 8th, 2013 19:00
thank you ,I contact my colleague,the disk may be too old to use
DELL-Leo
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December 8th, 2013 19:00
OK, Thanks for followup.