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Exchange 2010 GLR Restore Failure
I'm unable to perform GLR Restore. Earlier it was happening but somehow i'm facing error "failed to mount database, check glr logs". Below is the glr log.
Error says "Invalid mount letter, most likely caused by AvFS mount failure."
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----- START avexchglr log 2012-07-19 15:54:59 India Standard Time [6.0.100-592 Windows Server 2008 R2 Server Enterprise Terminal Services SP 1.0 64-bit-AMD64]
--------------------------------------------------------------------------------------------------------
2012-07-19 15:54:59 avexchglr Info <7075>: argc = 6
2012-07-19 15:54:59 avexchglr Info <7076>: argv[0]=avexchglr
2012-07-19 15:54:59 avexchglr Info <7076>: argv[1]=--sysdir=C:\Program Files\avs\etc
2012-07-19 15:54:59 avexchglr Info <7076>: argv[2]=--bindir=C:\Program Files\avs\bin
2012-07-19 15:54:59 avexchglr Info <7076>: argv[3]=--vardir=C:\Program Files\avs\var
2012-07-19 15:54:59 avexchglr Info <7076>: argv[4]=--ctlcallport=29034
2012-07-19 15:54:59 avexchglr Info <7076>: argv[5]=--ctlinterface=3027-Exchange GLR-Browse
2012-07-19 15:54:59 avexchglr Info <6673>: CTL listening on port 29041
2012-07-19 15:54:59 avexchglr Info <10684>: Setting ctl message version to 2 (from 1)
2012-07-19 15:54:59 avexchglr Info <0000>: *** Received message:
2012-07-19 15:54:59 avexchglr Info <0000>: " key="3027-Exchange GLR-Browse" sync="fg" cid="1e1781d708f55c16897c5377ecc8d9dd82c3be80" mid="7504/14208/32" wid="Browse">
2012-07-19 15:55:03 avexchglr Info <5839>: Server name = IR-IHC-EX01
2012-07-19 15:55:04 avexchglr Info <0000>: entering init()
2012-07-19 15:55:11 avexchglr Info <0000>: Mounted RDB does not exist
2012-07-19 15:55:15 avexchglr Info <0000>: *** Received message:
2012-07-19 15:55:15 avexchglr Info <0000>: " key="3027-Exchange GLR-Browse" sync="fg" cid="1e1781d708f55c16897c5377ecc8d9dd82c3be80" mid="7504/11088/32" wid="Browse">
2012-07-19 15:55:17 avexchglr Info <0000>: *** Received message:
2012-07-19 15:55:17 avexchglr Info <0000>: " key="3027-Exchange GLR-Browse" sync="fg" cid="1e1781d708f55c16897c5377ecc8d9dd82c3be80" mid="7504/5452/32" wid="Browse">
2012-07-19 15:55:21 avexchglr Error <0000>: Invalid mount letter, most likely caused by AvFS mount failure.
2012-07-19 15:55:52 avexchglr Info <0000>: *** Received message:
2012-07-19 15:55:52 avexchglr Info <0000>: " key="3027-Exchange GLR-Browse" sync="fg" cid="1e1781d708f55c16897c5377ecc8d9dd82c3be80" mid="7504/17416/32" inprogress="true" wid="Browse">
2012-07-19 15:55:52 avexchglr Error <0000>: Failed to mount database
2012-07-19 16:00:09 avexchglr Info <0000>: *** Received message:
2012-07-19 16:00:09 avexchglr Info <0000>: " key="3027-Exchange GLR-Browse" sync="fg" cid="1e1781d708f55c16897c5377ecc8d9dd82c3be80" mid="7504/17828/32" wid="Browse">
2012-07-19 16:00:09 avexchglr Info <0000>: Mounted RDB does not exist
2012-07-19 16:00:10 avexchglr Info <0000>: *** Received message:
2012-07-19 16:00:10 avexchglr Info <0000>: " key="3027-Exchange GLR-Browse" sync="fg" cid="1e1781d708f55c16897c5377ecc8d9dd82c3be80" mid="7504/15832/32" wid="Browse">
2012-07-19 16:00:12 avexchglr Info <0000>: *** Received message:
2012-07-19 16:00:12 avexchglr Info <0000>: " key="3027-Exchange GLR-Browse" sync="fg" cid="1e1781d708f55c16897c5377ecc8d9dd82c3be80" mid="7504/18208/32" wid="Browse">
2012-07-19 16:00:17 avexchglr Error <0000>: Invalid mount letter, most likely caused by AvFS mount failure.
2012-07-19 16:00:45 avexchglr Info <0000>: *** Received message:
2012-07-19 16:00:45 avexchglr Info <0000>: " key="3027-Exchange GLR-Browse" sync="fg" cid="1e1781d708f55c16897c5377ecc8d9dd82c3be80" mid="7504/12292/32" inprogress="true" wid="Browse">
2012-07-19 16:00:45 avexchglr Error <0000>: Failed to mount database
Any help would be appreciated.
ionthegeek
2K Posts
0
July 19th, 2012 06:00
Is there a free drive letter available on this system? GLR requires at least one free drive letter in order to mount the backup to the Exchange server.
If there are free drive letters available, I would recommend opening a service request for this issue.
NITINBHARGAVA
3 Posts
0
July 19th, 2012 08:00
how do I check for a free drive letter, because initially it used to assign a letter.
ionthegeek
2K Posts
0
July 19th, 2012 08:00
Open Explorer and review the list of drives under Computer. Unless there are 24 drive letters in use (A and B are reserved), there is a free drive letter.
NITINBHARGAVA
3 Posts
0
July 19th, 2012 09:00
only 4 drive letters are being used. So should I open a SR ?
ionthegeek
2K Posts
0
July 19th, 2012 09:00
Please do.
ionthegeek
2K Posts
0
July 20th, 2012 10:00
hdoan, the behaviour you're describing sounds like a bug. What version of the client are you running on the Exchange server? Could you send me a PM with the log and some screenshots? If this is reproducible, I will file a bug report for it.
hdoan52
5 Posts
0
July 20th, 2012 10:00
My experience with Ex 2010 GLR restore is if I browse the mailbox to view messages but do not restore any message and quit; the system mounts a temporary database but does not unmount and remove it. I have to remove it manually then the next restore will succeed.
You can use Exchange Mgmt Console to view the databases under Organization Configuration -> Mailbox
AshishShankar
12 Posts
0
February 8th, 2016 06:00
I had the same issue. Checked and found that rdb with same name already was existing. So i got it deleted by Exchange admin and then i browsed the GLR. It worked fine. I was able to restore.
Metin_Bulut
1 Message
0
August 16th, 2016 06:00
this is a known error. follow the link.
https://support.emc.com/kb/480433
Windows 2008 R2:
Install MS update KB3033929
https://support.microsoft.com/en-us/kb/3033929
PankajPa
19 Posts
0
August 16th, 2016 08:00
Metin.Bulut,
The issue described by OP isn't same as KB 480433.
And since, the original issue was posted back in 2012, this thread becomes inactive.