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How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node
How to quickly troubleshoot the hardware problem of Avamar Gen4 and Gen4S node
Introduction
This article focuses on troubleshooting steps and methods for hardware problem of Avamar 4 and 4S node. It will help users timely to check the Avamar node. And also help you to understand the basic of Avamar hardware.
Detailed Information
Due to the hardware of Avamar Gen4 and Gen4S is so different, the commands of them also have many differences. So in the process of troubleshooting, the command used is not the same.
1. First, let’s us look at the difference of the appearance of Avamar Gen4 and Gen4S.
The front of Avamar Gen4 basic model as following picture:
The back of Gen4 basic model as following picture:
The front of Avamar Gen4S basic model as following picture:
The back of Avamar Gen4S basic model as following picture:
Note: Avamar Gen4 and Gen4S all have few different hardware models. Please refer the product manual of the Avamar storage that you have purchased.
Detailed models comparison table:
2. Hardware problem troubleshooting steps
If you see any hardware alert on the logs, you can use the following table command to do a quick check.
Command reference table:
Gen 4 |
Gen 4S |
|
Check electric fan problem |
omreport chassis fans |
ipmitool sdr type fan |
Check virtual disk problem |
omreport storage vdisk |
avsysreport vdisk |
Check disk controller problem |
omreport storage controller |
avsysreport controller |
Check system log |
omreport system esmlog |
ipmitool sel info |
omreport system esmlog |
||
Totally check hardware problem |
omreport chassis |
avsysreport chassis |
Check power supply problem |
omreport chassis pwrsupplies |
avsysreport powersupplies |
Temperature check |
omreport chassis temps |
avsysreport temperatureprobe |
Memory check |
omreport chassis memory |
avsysreport memorymodules |
Hardware log collection |
dset_script |
sysinfo -ni |
Note:
If you are using an Avamar single node, you can connect directly to the Utility node through SSH, and then run the commands located in the table above.
If you are using an Avamar multi-node connect to the Utility node through SSH. Login to connect the utility node and storage nodes. Then use the command #mapall --noerror "" to check the hardware problem.
For example:
#su – admin
#ssh-agent bash
#ssh-add ~/.ssh/dpnid
#mapall --noerror “”
You can refer to the table above for the , except for "hardware log collection".
3. Summary
Avamar is a very powerful backup software that shoulders the important data preservation function within an IT environment. Most of the commands listed in the table above be used for Avamar daily maintenance. It is strongly recommended to save this information for reference.
Author: Jason Chen
iEMC APJ
Please click here for for all contents shared by us.
Raghuram Bhat G
14 Posts
0
December 23rd, 2013 23:00
Hi Team,
Thank you for "Detailed models comparison table". However I would like to know the number of Disk Drives, Disk Drive Capacity and RAID Configuration.
As per my understanding
M2400 (7.8TB) – 12 x 2TB (RAID1)
M1200 (3.9TB) – 6 x 2TB (RAID1)
M600 (2TB) – 6 x1TB (RAID1)
S2400 (7.8TB) - 8 x 2TB (RAID 6)
Please correct me, If I am wrong.
Thanks & Regards,
Raghuram Bhat G
ECN-APJ
308 Posts
0
December 24th, 2013 02:00
Hi Raghuram, thanks for your reply. We checked the information and found that it is only available to EMC internal and partners. So we are not able to post it out here. Sorry for that.
Merry Christmas and Happy New Year!
Raghuram Bhat G
14 Posts
0
December 24th, 2013 02:00
Hi
Merry Christmas and Happy New Year!
I am working as a Solution Provider (EMC Partner) and may i request you to please share the link. I do have partner access to Powerlink as well as EMC Support Pages.
mradamk
215 Posts
0
December 24th, 2013 06:00
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ECN-APJ
308 Posts
0
December 25th, 2013 02:00
The link of this KB article is:
https://emc--c.na5.visual.force.com/apex/KB_BreakFix_1?id=kA1700000000Wow
Raghuram Bhat G
14 Posts
0
December 25th, 2013 20:00
Hi Adam Kirkpatrick
I am looking for Gen 4S and NOT Gen 4 Hardware
Raghuram Bhat G
14 Posts
0
December 25th, 2013 21:00
Hi Team,
The KB Article link which you provided is unavailable. PFA.. Please verify the same.
Requesting you to please share the required information in the text format atleast!
ECN-APJ
308 Posts
0
December 25th, 2013 21:00
Please search "Location of the physical disk and which RAID group it belongs to on the Avamar node" in support.emc.com. The first search result is link to this KB article.
If you can't open the KB, that means your account permission is not high enough. We couldn't post content here directly since it is only available to partners.
Thanks for your understanding.
mradamk
215 Posts
0
December 26th, 2013 05:00
If you are only interested in Gen4S details then your initial question should be revised.
Here’s the details for the Gen4S RAID setup is which is identical to Gen4 and they are fully compatible with one another in terms of mixing them within a GRID.
I don’t believe there is any secret as to what the RAID setup is because this can be easily determined by anyone who has access to these nodes and it is only reasonable
a user would be interested in knowing this info as well. I suspect it is not present in customer facing documentation because Avamar H/W is sold as a an appliance therefore
no need for you to manipulate the H/W in any way.
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