No Connection to Agent

It is open. There is no firewall between the client and server. I forgot to mention this was working with the current configuration.

I am trying to reactivate the client but even with it deactivated at the server the "Activate" option is greyed out in the client.

Thanks for your help!

I have gotten it working. I deactivated the client on the Avamar Grid, reactivated it and restarted the client service. It works great now.

Thanks

Hello,

I can see a KB for similar error message, and this KB also directs to check firewall.

As per KB, solution is -

Configure firewall software or device to allow communication on the loopback address on the Windows client.

I am not getting any other clue what else can cause this issue. Could you please check once with your Network team ?

Regards,

Pawan

Hello Mankney,

Glad to see the issue has been solved. Thank you for your update.

Hello,

I have the same problem with a new W2k12 host and Avamar 7.1.1-145 client and although with 7.1.0 -130 client.

The windows firewall is completely deactivated on this host, but it looks like the client (avss) can´t communicate with the backup agent service.

2015-04-15 17:31:10 avscc Info <19973>: get_ctl_agent_status() failed

2015-04-15 17:34:10 avscc Error <19969>: Error getting logfile list.

2015-04-15 17:34:10 avscc Error <19971>: Error sending logfile browse message

2015-04-15 17:38:41 avscc Info <19973>: get_ctl_agent_status() failed

2015-04-15 17:41:41 avscc Error <19969>: Error getting logfile list.

2015-04-15 17:41:41 avscc Error <19971>: Error sending logfile browse message

Restarting the backup service don´t help.

When I register the client with cli avregister, then the client appears in avamar gui, but it can´t be backup or browsed.

The client still shows "No connection to agent"

Any other idea what I can do?

avscc.tmp:

2015-04-15 16:27:26 avscc Info <5008>: Logging to C:\Users\admin_as\AppData\Roaming\Avamar\avscc.log

2015-04-15 16:27:26 avscc Info <7324>: Volume Type for "C:\" is "NTFS", Supports Compression=1, Encryption=1, ACLS=1, DataStreams=1, Reparse=1, Sparse=1, Hardlinks=1

2015-04-15 16:27:26 avscc Info <19964>: Found an exact language id match for the OS locale: 0x409

2015-04-15 16:28:26 avscc Error <19863>: Could not send browse plugins message

.....

language name (native) '中文(简体)'

2015-04-15 17:53:14 avscc Info <19973>: get_ctl_agent_status() failed

2015-04-15 17:56:15 avscc Error <19969>: Error getting logfile list.

2015-04-15 17:56:15 avscc Error <19971>: Error sending logfile browse message

2015-04-15 18:00:45 avscc Info <19973>: get_ctl_agent_status() failed

2015-04-15 18:03:29 avscc Error <19969>: Error getting logfile list.

2015-04-15 18:03:29 avscc Error <19971>: Error sending logfile browse message

Hi,

In case you have not done this, please verify you are able to ping avamar server from client, you can telnet avamar server on port 28001/28002 and nslookup is working fine too.

Regards,

Pawan

Hi,

Are you getting similar errors too -

avscc Error <6658>: Unable to connect to 127.0.0.1:28002 for CTL messages

If not, could you please add detailed logs here ?

Regards,

Pawan

avagent.log:

-----  START avagent log 2015-04-15 18:05:50 W. Europe Daylight Time  [7.1.101-145 Windows Server 2012 R2 Standard Server Edition (No Service Pack) 64-bit-AMD64]

--------------------------------------------------------------------------------------------------------

2015/04/15-16:05:50.62299 [avagent]  Debug output redirected

2015-04-15 18:05:50 avagent Info <5008>: Logging to C:\Program Files\avs\var\avagent.log

2015/04/15-16:05:50.62299 [avagent]  Config: VARDIR=C:\Program Files\avs\var, HOMEDIR=

2015/04/15-16:05:50.62299 [avagent]  Looking for flag file "C:\Program Files\avs\var\avamar.cmd"

2015/04/15-16:05:50.62299 [avagent]  Looking for flag file "C:\Program Files\avs\var\avagent.cmd"

2015/04/15-16:05:50.62299 [avagent]  Looking for flag file "C:\Program Files\avs\var\.avagent"

2015/04/15-16:05:50.62299 [avagent]  Looking for flag file "C:\Program Files\avs\var\avagent.cfg"

2015-04-15 18:05:50 avagent Info <5702>: Command Line: avbackup --service --logfile=C:\Program Files\avs\var\avagent.log

2015-04-15 18:05:50 avagent Info <5703>: Parsed Flags: avbackup --service --logfile="C:\Program Files\avs\var\avagent.log"

2015-04-15 18:05:50 avagent Info <18908>: This client does not appear to have SSL certificates installed in the OpenSSL Certificate Store -- will try to copy from Windows Certificate Store

2015-04-15 18:05:50 avagent Info <19117>: Migrating Public Certificate 'Avamar Trusted Client'

2015-04-15 18:05:50 avagent Info <19124>: Public Certificate 'Avamar Trusted Client' not found in Windows Certificate Store

2015-04-15 18:05:50 avagent Info <18910>: Successfully processed Windows Certificate Store and found no certificates to copy to OpenSSL Certificate Store

2015-04-15 18:05:50 avagent Info <5210>: bindir:'C:\Program Files\avs\bin'

2015-04-15 18:05:50 avagent Info <5211>: vardir:'C:\Program Files\avs\var'

2015-04-15 18:05:50 avagent Info <5212>: sysdir:'C:\Program Files\avs\etc'

2015-04-15 18:05:50 avagent Info <5437>: hostname:'vie1s-vm0001'

2015-04-15 18:05:50 avagent Info <6986>: netbind: ''

2015-04-15 18:05:50 avagent Info <5969>: Host "XXX": 2 CPU, 16381 MB, running as "NT AUTHORITY\SYSTEM"

2015-04-15 18:05:50 avagent Info <6601>: Hostnamelist: XXX

2015-04-15 18:05:50 avagent Info <5933>: Checking for plug-in information files (.pin) in C:\Program Files\avs\bin

2015-04-15 18:05:50 avagent Info <7324>: Volume Type for "C:\" is "NTFS", Supports Compression=1, Encryption=1, ACLS=1, DataStreams=1, Reparse=1, Sparse=1, Hardlinks=1

2015-04-15 18:05:50 avagent Info <5934>: Reading pin file C:\Program Files\avs\bin\update.pin

2015-04-15 18:05:50 avagent Info <7264>: Finished READING xml file - starting parse

2015-04-15 18:05:50 avagent Info <6627>: Checking version of plug-in 'update', executable name 'avupdate' (mode:ctl)

2015-04-15 18:05:50 avagent Info <5936>: Plug-in version 7.1.101-145 found for update plug-in

2015-04-15 18:05:50 avagent Info <12489>: mess 0 '

'

2015-04-15 18:05:50 avagent Info <5934>: Reading pin file C:\Program Files\avs\bin\vss.pin

2015-04-15 18:05:50 avagent Info <7264>: Finished READING xml file - starting parse

2015-04-15 18:05:50 avagent Info <6627>: Checking version of plug-in 'VSS', executable name 'avvss' (mode:ctl)

2015-04-15 18:05:51 avagent Info <5936>: Plug-in version 7.1.101-145 found for VSS plug-in

2015-04-15 18:05:51 avagent Info <12489>: mess 1 '

'

2015-04-15 18:05:51 avagent Info <5934>: Reading pin file C:\Program Files\avs\bin\windows.pin

2015-04-15 18:05:51 avagent Info <7264>: Finished READING xml file - starting parse

2015-04-15 18:05:51 avagent Info <6627>: Checking version of plug-in 'Windows', executable name 'avtar' (mode:ctl)

2015-04-15 18:05:51 avagent Info <5936>: Plug-in version 7.1.101-145 found for Windows plug-in

2015-04-15 18:05:51 avagent Info <12489>: mess 2 '

'

2015-04-15 18:05:51 avagent Info <9928>: Agent listening(non-loopback) on interface 'all' address [::]:28002 port 28002.

2015-04-15 18:05:52 avagent Info <9976>: Initializing agent settings from C:\Program Files\avs\var\agentsettings.xml

2015-04-15 18:05:52 avagent Info <6628>: Agent Update: Client ID (cid) = 0

2015-04-15 18:05:52 avagent Info <6626>: Agent Main: Client ID (cid) = 0

2015-04-15 18:05:52 avagent Info <5963>: Agent will automatically re-update to the Administrator some time after 2015-04-16 17:46:52

2015-04-15 18:05:52 avagent Info <5363>: Skipping registration, no MCS name

2015-04-15 18:05:52 avagent Info <5434>: MCS unknown, entering listen mode.

2015-04-15 18:05:52 avagent Info <5321>: Unable to connect to Management Console (), sleep 15 minutes, 7 seconds before retry

2015-04-15 18:10:52 avagent Info <5705>: Updating IP address with the MCS. local IP='10.137.161.10', registered IP='(none)', port changed:false

2015-04-15 18:10:52 avagent Info <18918>: Registration: Processing secure registration with the MCS.

2015-04-15 18:10:52 avagent Info <18921>: Registration: Requesting root CA from the MCS.

2015-04-15 18:10:52 avagent Info <18936>: Unable to securely register with the MCS ()

2015-04-15 18:10:52 avagent Error <6053>: Error trying to update MCS with new ip address

2015-04-15 18:10:52 avagent Info <6626>: Agent Main: Client ID (cid) = 0

2015-04-15 18:10:52 avagent Info <5363>: Skipping registration, no MCS name

2015-04-15 18:10:52 avagent Info <5434>: MCS unknown, entering listen mode.

2015-04-15 18:10:52 avagent Info <5321>: Unable to connect to Management Console (), sleep 31 minutes, 14 seconds before retry

Hello,

I can do all of the above, I have opend a service request for this now.

Hi,

It would be great and helpful for others to update the solution here for this issue when you get it.

Best of luck

Regards,

Pawan

Facing the same issue. .. Druehl... Are you able to resolve this.