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September 30th, 2016 12:00

Rest API issue Avamar VE 7.3.0-233

Hi Everyone

I am having issues with rest api on the above avamar edition. When i try and connect from a linux vm in the same network then i get this error

[root@JUMP01 ~]# curl -k -D- --user admin:*******_ -X POST https://ave01:8543/rest-api/login

curl: (35) SSL connect error

1. This jump is suse linux 6, have also tried windows and no success

2. I can run the curl command between two Avamar 7.3 VE boxes no problem

3. I can connect from the linux and windows jump to an Avamar 7.1 VE box no problem

If i change to http then i get this error

curl: (52) Empty reply from server

Any ideas  ?

Thanks for any help

207 Posts

September 30th, 2016 13:00

Download new Jsafe library from the following location

Jsafe Library Download

Create a working directory /tmp/jsafe

Copy the downloaded file into /tmp/jsafe

Change working directory to /tmp/jsafe

Extract the file using "tar -zxvf jsafe-6.2_v0002.tgz"

Read the README.txt and follow the instruction carefully

Note : In the Readme the last instruction is to start emwebapp.sh --start, please wait for around 5 to 7 minutes for services to come up. Once the services are up, open the Chrome browser and visit the same page again, if works try the curl command and update the post

Regards

Amol Powar

23 Posts

September 30th, 2016 12:00

When i try the rest-api/versions page then i get this from chrom

This site cant provide a secure connection

"IP of avamar" sent an invalid response

ERR_SSL_Procotol_Error

207 Posts

September 30th, 2016 12:00

It could be RSA library issue, can you open https://ave01:8543/rest-api/versions from the browser ? Do you see "ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION" error message when you open the URL in Chrome ?

Regards

Amol Powar

23 Posts

September 30th, 2016 23:00

awesome - it works, thanks!

Will this have any impact on avamars other functionality ?

207 Posts

October 3rd, 2016 06:00

Glad to hear that your issue is resolved.

There should not be any impact on other functionality of Avamar, this issue is scheduled to be fixed in 7.3.1 which is due to be out soon. I'd recommend to upgrade Avamar once the service pack is released.

Regards

Amol Powar

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