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jarves1
1 Copper

The agent status is cannot connect.

The Client is grayed out in Administration. Clicking it would give the following error:

Event Code: 21007

Category: System

Serverity: PROCESS

Summary: Internal Administrator Client error.

0 ERROR! Exit code 74: account not found in the Avamar database

The agent status is cannot connect.

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1 Reply
ionthegeek
4 Beryllium

Re: The agent status is cannot connect.

The GSAN User Accounting System and Avamar Administrator Server database are out of sync for this client. Please open a service request for this issue.

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