avvcbimage Error <9626>: Fail to connect to virtual disk

This looks like a configuration issue for me .

- Which Avamar server version and build you are using ?

- Which vSphere version (ESX host).

have you configured VSC as FQDN or a short name ?

Hello Valentina,

As far as I know there are some issues with vSphere 4.1.0 and Avamar 5.0 SP3.

I suggest you to upgrade to teh 4.1.1 first.

> About VSC, What is the meaning of VSC?

Virtual server center version, but as far as I can see you have 4.1.0.

Have you configured your virtual server center (using port 443 in Avamar GUI) to user short name or fully qualified domain name ?

Hello Rej Pervan,  the Avamar and vSphere versions are:

Avamar Administrator Client v5.0.3.29
Avamar Administrator Server v5.0.3.29

vShere    Client    Version 4.1.0 build 258902
vCenter    Server    version 4.1.0 build 258902

About VSC, What is the meaning of VSC?

Thanks!

If it's taking the snapshot, backing up the .vmx files and then failing when it tries to back up the disk, check to make sure that port 902 is open from the proxy to the ESX hosts.

Here is a link to the latest compaitibilty guide for Avamar:

EMC® Avamar® Compatibility and Interoperability Matrix

Page 8 has the information for VMware.

Mark

Hello Valentina,

I have an Avamar server version 5.0.3.29 for
The vSphere version 4.1.0