email notification in avamr failing with authentication failed error

It would be helpful if you could describe where exactly you saw the error and copy the full message here.

How did you configure the EmailHome notifications? Did you follow the Avamar admin guide to the letter or did you use some other method?

After following the manual exactly try checking the following steps..


1. Schedules have to be resumed in order for the email notification to work properly.
Launch an Administrator GUI and navigate to and select: Policy > tools > manage schedules > "resume all"

2. Check if high priority events are enabled.
Launch an Administrator GUI, navigate to:
Administration > Event Management tab > Highlight "High priority events" >verify the "disabled" box is unchecked.

or If 2.1 or greater:

Tools > Manage Profiles > select the high priority event profile and click "Enable".

3. Check if sendmail is running as well as check for a valid smtp host in the mcserver.xml file.
Run this command:

/etc/rc.d/init.d/sendmail status

Please also log into your axion and check the mcserver.xml file. In the axion, cd /usr/local/avamar/var/mc/server_data/prefs/. View the mcserver.xml file, search for smtp value. The value variable should be equal to the smtp server it is trying to use to send mail. Make sure this value is valid. Run the grep command to find which line to edit.



grep -i smtphost mcserver.xml



If this is incorrect, edit the value to match the smtp server of choice.


4. Check if relaying is allowed on the smtp server in question.

Once you have obtained your smtp host value, we use MONALISA.xxxxxxxxx.com in our example below, try to telnet to the smtp hostname.

admin@Axion-server:~/>: telnet SERVER smtp
Trying 12.1.4.5...
Connected to SERVER.
Escape character is '^]'.
220 SERVER.xxxxxxxxx.com ESMTP Server (Microsoft Exchange Internet Mail Service 5.5.27.2) ready
helo Axion-server.xxxxxxxxxx.com
250 OK
mail from:
250 OK - mail from
rcpt to:
550 Relaying is prohibited

5. For some customers a valid admin_mail_sender_address will need to be specified.

Follow the steps listed from step 1 to find the mcserver.xml file. Grep for smtpHost and edit admin_mail_sender_address accordingly.

6. Make sure that the smtp server set in the mcserver.xml is routable. I had to change the smtp entry to the ip of the exchange server, since DNS is messed up on their site since we stopped getting emailhome.


NOTE: If any changes are made tot he mcserver.xml file, you MUST restart the administrative server for the changes to take effect.

Run the following as admin on the utility node.

mcserver.sh --restart

Hope that helps,
Nick