kjstech
3 Argentium

Can't access NaviSphere web gui (grey screen)

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I used to be able to go into navisphere for my storage processors in any browser.  Now I cannot get into anything. I've tried IE9, Firefox 16 and Google Chrome. 

I see the Navisphere Manager graphic for a few seconds and then it just goes to a grey screen.  Nothing ever loads.  The URL has /pluginchk.html appended to it.

Any ideas?

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11 Replies
dynamox
6 Thallium

Re: Can't access NaviSphere web gui (grey screen)

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Tried different version of Java ? Tried both SPA and SPB ? Tried restarting Navisphere Management server (http://SPA/setup)

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kjstech
3 Argentium

Re: Can't access NaviSphere web gui (grey screen)

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Well I can access it via Windows XP Virtual Machine using IE8.

Just can't access it from Windows 7 64-bit IE9/FF/Chrome.  It used to though, so what is different and how can I find out what version Java is on XP and 7?  Three browsers though?  I thought Java was per browser.

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dynamox
6 Thallium

Re: Can't access NaviSphere web gui (grey screen)

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Look in the control panel

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kjstech
3 Argentium

Re: Can't access NaviSphere web gui (grey screen)

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Ok on the Win7 machine it shows Java 6 Update 35 (build 1.6.0_35-b10).

On the WinXP machine it shows Java 6 Update 37 (build 1.6.0_37-b06).

I guess next I will try to update java to update 37 on the Win7 machine. 

What is the minimum requred version?

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dynamox
6 Thallium

Re: Can't access NaviSphere web gui (grey screen)

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not sure about the minimum, i am using 7 Update 2

AnkitMehta
4 Germanium

Re: Can't access NaviSphere web gui (grey screen)

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Can you try following:

Go to Java Control Panel > Delete the Temporary Files.

Verify below settings:

Capture.JPG

Press Okay

Close all the IE and make sure IE is open with the Add-Ons while opening a new IE and see if it works?

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kjstech
3 Argentium

Re: Can't access NaviSphere web gui (grey screen)

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Ok just clearing the temp files didn't work, so I upgraded to Java 7 Update 11 (from 6 update 35 as mentioned before).  Then I follwed your instructions and moved the slider to medium.  Having Java 7 is essential for this process because in Java 6 this screen just does not exist.  Navisphere loads properly now!  Thanks so much for your help!

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AnkitMehta
4 Germanium

Re: Can't access NaviSphere web gui (grey screen)

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No Problem. Happy to help!

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pgnl1455
1 Copper

Re: Can't access NaviSphere web gui (grey screen)

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I have been spending hours in trying to launch navisphere manager 6 on an itanium server running windows server 2003.

there is an oracle database installed on this server running java 1.4.2.14 (the java -version command)

I cannot find any JAVA CONTROL PANEL installed in the computer panel.

I have searched for a "java plugin" installation for itanium servers but haven't found any.The Oracle site says that it is not included in the sdk and jre version 6. Java 7 is not supported for itanium servers.

When i try to open Navisphere Manager with IE7 it tries to open an applet but doesn't run it.

When i try to open Navisphere Manager with Firefox i get a grey screen.

Do you have any suggestions?

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