Moresukine
1 Nickel

How to add an DAE to a Clariion CX4-480

Hello everybody,

we run a Clariion CX4-480 with one DAE with EFD's (SSDs), and 4 more with FC-Disks.

We just got 2 new DAEs one with SATA 2TB drives, one with FC drives.

I am aware of the fact that EMC says these must be installed by a EMC-trained technician and I am not going to do that myself (void warranty and be responsible for any desaster that may result), but:

The people sent to us at other cases by our supplier were not always ...uhm...giving the impression of having done all a lot of times which they did at our stuff.

As we have our service contract with that supplier (I can't change that) and I am a technician who likes to know how things work, I would really be grateful if somebody could give me (at least) an overwiew of how to (hot-)add the 2 DAEs while the CX is in service.

Note:

I already have read Dave Z's great docs and posts here in the forum (about will SATA and FC on the same BUS /slowdown?, etc..) it is not about which DAE to which BUS but more like the steps to be accomplished.

We got the DAEs, the BUS cables and 5 CDs (havent looked at them by now, so the purpose is not clear, but will do that).

Thanks in advantage and kind regards

Mike

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7 Replies
dynamox
6 Thallium

Re: How to add an DAE to a Clariion CX4-480

take a look at this article that describes the USM utility

emc248129

AnkitMehta
4 Germanium

Re: How to add an DAE to a Clariion CX4-480

Moreover, we do have a Procedure Generator available on powerlink which now redirects to http://www.emc.com/clariionsupport

I am not sure it has a procedure to  add a DAE or not as some how I am not able to get the CPG page but there are other procedures which will help you in future.

Moresukine
1 Nickel

Re: How to add an DAE to a Clariion CX4-480

Hello Dynamox and AnkitM,  thanks a lot for your assistance. Had a look on the USM > add hardware wizard. The whole procedure looks quite easy (even easier than to add a shelf to our old HP MSA1500 storage). Funny that EMC requires a certified technician on-site in order to keep warranty.... But anyway, I will have a guy from our supplier here when doing it and keep my warranty and have him responsible for any issue caused by adding the DAE- better safe than sorry. I feel much better now, knowing the procedure myself and am really happy with your help. Thanks again and kind regards   Mike

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AnkitMehta
4 Germanium

Re: How to add an DAE to a Clariion CX4-480

The procedure is indeed quite easy until you face a problem adding a DAE!

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RRR
5 Osmium

Re: How to add an DAE to a Clariion CX4-480

Encountered it only once..... I tried to add a 2Gb DAE to a 4Gb BE and ofcourse it didn't work. I thought we had a problem there and I was trying to troubleshoot the thing. Took me a day or so to find out I accidently took the wrong DAE from our storage supply room. The correct 4Gb DAE was still sitting in a box waiting for me to unload it . Nothing did go wrong by the way, the CX4 simply didn't recognise the new but wrong DAE.

(I'm working with EMC since 2004)

AnkitMehta
4 Germanium

Re: How to add an DAE to a Clariion CX4-480

Lucky you or may be your understanding with CLARiiON Hardware must be real good!

If only, installing DAE was always with out a problem we wouldn't get calls for assistance from Field Support!

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RRR
5 Osmium

Re: How to add an DAE to a Clariion CX4-480

It's not that I add new DAEs every day or even every week, but in the last 8 years I've come accross a few problems. But I must say that I'm very pleased with the quality of hardware that EMC provides. Almost never do we run into severe problems which we can't fix ourselves.