Albertwt
2 Iron

Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

Hi,

I just got this message from my production CX4-240 array:

Event Number 743a Severity Error Host A-IMAGE Storage Array FCNCX087900328 SP A Device N/A
Description Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system. See Navisphere Manager Alerts for details.

is this something that I need to worry about or just a warning message ?

Labels (1)
Tags (3)
1 Solution

Accepted Solutions
AnkitMehta
3 Cadmium

Re: Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

Hi AlbertWT,

Refer: https://community.emc.com/docs/DOC-19647 KB Article: emc290163 is a verified answer.

Ankit

10 Replies
vipinvk
3 Argentium

Re: Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

In my understanding it happens when SP agent gets restarted. If the storage is healthy and you are getting this alert frequently, you can get this checked by the clariion lab by providing the logs.

Albertwt
2 Iron

Re: Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

Vipin, thanks for the quick clarification, so yes I get this error randomly not sure how, and worried if this is an actual production system issue or not because the severity is Error.

Where else to check in Unisphere 6 console ?

because when I right click and select the Fault Status, it says that "The array is operating normally"

0 Kudos
Highlighted
vipinvk
3 Argentium

Re: Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

Please have a look at the SP events for similar errors and to know how frequent it is appearing.

AnkitMehta
3 Cadmium

Re: Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

Hi AlbertWT,

Refer: https://community.emc.com/docs/DOC-19647 KB Article: emc290163 is a verified answer.

Ankit

Albertwt
2 Iron

Re: Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

Great, many thanks to you all for the clarification

0 Kudos
AnkitMehta
3 Cadmium

Re: Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

No Problem. Happy to help!

I saw your comment on the document and following is my response:

As the document/KB Article Suggests, you need to first check the Network Connectivity. If it is fine, check SP Events for Error 743a, if logs shows few instances you may ignore it as Vipin rightly said, it could be due to SP Agent was restarting. However, if you are getting this Event on a regular basis. Please, open a Service Request with EMC Technical Support for detailed investigation.

Albertwt
2 Iron

Re: Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

Ankit, many thanks for the advice, so I guess this was once in a random.

Not sure what caused the SP agent restarting.

0 Kudos
kelleg
4 Ruthenium

Re: Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

It may be due to older flare versions - management server restarting on it's own is sometimes due to activity on the array or a memory leak in the older code. Check your version and compare it to the latest release - you may need to update the flare.

glen

Re: Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system.

Jump to solution

We have received the similar events in Cx320 clarion,I have pasted below:

23.
Date:05/26/2013
Time:02:14:06 AM
Event Code:0x743a
Description:Navisphere can no longer manage (SP B). This does not impact server I/O to the storage system. See Navisphere Manager Alerts for details.
Subsystem:APM00070600446
Device:N/A
SP:N/A
Host:CX3-20-SPA
Source:N/A
Category:N/A
Log:Application
Sense Key:N/A
Ext Code1:N/A
Ext Code2:N/A
Type:Error


24.
Date:05/26/2013
Time:02:12:33 AM
Event Code:0x1
Description:EM_Agent::GetNewSPBEventsFromSPA(): error getting events over CMI - Error encountered during CMI call (364506368 611 0)  
Subsystem:APM00070600446
Device:N/A
SP:N/A
Host:CX3-20-SPA
Source:Navisphere Agent
Category:NT Application Log
Log:NT Application Log
Sense Key:N/A
Ext Code1:N/A
Ext Code2:N/A
Type:Warning


25.
Date:05/26/2013
Time:02:07:21 AM
Event Code:0x4600
Description:'backendbus' called by '' (127.0.0.1) with result: Success (Navisphere Secure CLI command: ' backendbus -analyze -allow_ax_cli_qual ')
Subsystem:N/A
Device:N/A
SP:N/A
Host:CX3-20-SPA
Source:N/A
Category:N/A
Log:Application
Sense Key:N/A
Ext Code1:N/A
Ext Code2:N/A
Type:Information

Do we need to take any action on this ,or it just occured due to network issue or something.

we have noticed any alerts n SPB,and able to see warning and information on SPB it means it is managing ,right ?

Kindly help on this ..

0 Kudos