Anonymous
Not applicable

Pre notification: My Support and Live Chat - will no longer be available

On December 8, 2012 a major milestone is about to be achieved with the release of additional functionality to the new EMC Online Support site, enabling the transition from Powerlink Support. This release expands and enhances EMC Online Support’s capabilities and simplifies the user experience by reducing reliance on Powerlink for support self-service.

This release expands and enhances Online Support’s capabilities and simplifies the user experience by reducing reliance on Powerlink for support self-service. 

With the completion of this release, Notifications and My Support features will be decommissioned on Powerlink. To facilitate a seamless user transition, Powerlink team will dual publish content and downloads within the Online Support site and Powerlink until Q1 2013. In addition, prior to the release, messaging will be posted on relevant Powerlink pages to notify users of the changes and direct them to the new site.

Key features of tomorrow's (Dec 8, 2012) release include:

  • Subscriptions to technical and security advisory notifications

  • Subscriptions to product update notifications including new content and downloads –subscribers will receive a digest of new items for a selected frequency (daily, weekly or monthly)

  • Subscriptions to notifications of service requests meeting specified criteria such as product, severity and escalation level

  • My Support and Live Chat - now available on the new EMC Online Support site and no longer available on Powerlink
  • Existing subscription and query data will be ported over from Powerlink

Read more in EMC Online Support: December 8, 2012 Release: http://powerlink.emc.com/km/live1/en_US/Offering_Technical/Technical_Documentation/Dec_8_2012_Online...

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2 Replies
AnkitMehta
4 Beryllium

Re: Pre notification: My Support and Live Chat - will no longer be available

Thanks Roshni for the detailed notification! Service Center is indeed a powerful tool!

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vipinvk
4 Tellurium

Re: Pre notification: My Support and Live Chat - will no longer be available

I feel 'My Support' was better.

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