worth a shot. DId you get any enablers when you bought it ? I was thinking if you could remove sancopy/snapview enablers, bounce both SPs and then re-install them.
I'm just getting back to this. I'm not sure how to remove the enablers. Would this be done through Navisphere? I see the ability to uninstall various software packages in there. In the meantime, I was able to connect to the system using EMCRemote. Just looking through the Windows logs I see some things that may be helpful in determining what has a lock on those LUNs. This one in particular comes up every so often;
Event Type: Information
Event Source: Clones
Event Category: (1235)
Event ID: 277
Time: 5:25:57 PM
Clone Group quiesce LU request.
I see all of the software applications installed in "Program Files\EMC" through EMCRemote. Is there something that I can kill through here to try and release the lock on the LUNs? For example there are activate.bat and deactivate.bat files under nearly every application. I also have access to services, task manager and regedit.
get into Engineering mode (Cntrl+Shift+F12 ..messner), right click on array, properties, software. There you can uninstall enablers, do you really want to do that since you dont' have the software to re-install it ?
I've been away for awhile. I wanted to follow up and close the thread. I removed SanCopy and that did not remove the lock. I then removed SnapView and that lifted the lock. I was then able to delete the unowned luns. Now the funny thing is that SnapView is still available and appears to be usable in Navisphere. The SnapView I removed was listed near the bottom of the list by itself as "-SnapView" with no version info listed. SnapView is still listed with version info further up the list. In any case I'm thrilled. Thanks for all of your help! I now have a usable SAN.