I am new to SAN's in general especially EMC's VNX and Clariion however to cut a long story short.. i have a CX4-240 TRPE with 2 DAE's (One of which contains the first 5 disks containing the O/S)
I have tried to login to Unisphere using several default login credentials such as sysadmin/sysadmin, nasadmin/nasadmin, clariion/clariion! and others. but i'm unable to login due to invalid credentials.
However, I am able to login to the RemoteAnywhere through the browser using clariion/clariion! and have access to the windows server 2003 desktop through remove anywhere so i am hoping there is a way i can add a new user or reset the password so i can then login to the Unisphere gui through a browser.
I would greatly appreciate any help or advice, i do have physical access and the serial cable with DB9 and i know you can reset by creating a modem connection and going to 192.168.1.1 but i couldn't get that to work and thought it might be easier through RemoteAnywhere
Here are the steps with using the serial cable and it should allow you to reset the password on the CLARiiON and VNX array. You'll need to connect a PC to the Service Port COM1 on the SP - there is one port on each SP Management Module. Use a null modem cable.
For a video demonstration, refer the attachments section.
You need to create a PPP connection. The following steps are for Windows 7:
Create the COM port modem.
There will be a pause while the models load.
Set up the PPP connection.
If "clariion/clariion!" is not accepted as Username and Password, try "Administrator/clariion!" as Username and password. On some storage processors, "clariion1992/clariion1992" works.
Once the connection is set up, modify the settings as follows:
Your connection can then be accessed from Network Connections.
Once the PPP connection is established:
Note: You also have the option of completely resetting domain security. However, if you select this option, you will destroy ALL domain information, including domain information for the master, other arrays, and portals.
Please let us know if you have any other questions.
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After 5 solid days of failure i feel like i have tried everything possible, im not quite sure what else i can possibly do as i have read multiple online articles and followed several guides but no matter what i do... im unable to get a PPP connection, I have however got 1 step further but still unable to gain a connection.. So here is a break down of what is going on.
1) While the CX4-240 is still booting i am able to connect via the serial cable and putty where the console shows the device booting (At this stage i tried to establish a PPP connection to see if there was any difference and this time the PPP connection went one step further and displayed "Verifying Username and Password" however it then failed with error code: 628 (The connection was terminated by the remote computer before it could be completed)
2) When the CX4-240 has booted i am no longer able see any output in the putty console, instead it just shows a green square, see the below image.. Again once its booted and i try the PPP connection, i dont even see the "Verifying Username and Password" message, instead i just get error code 777 (The connection attempt failed because the modem (or other connecting device) on the remote computer is out of order).
Im banging my head against the wall at the moment and honestly have no idea what else to do or try, I am happy to pay someone a fee to help resolve this issue as at the moment my storage array is down and rendered useless.