TonyJK2
3 Argentium

Will SPS Test run if SPS B failed ?

The SPS B of a CX4 SAN reported as faulty - Cabling Status is unkown.  We have already reconnected the cables but still have the same error message.

We have also reported to DELL and waiting for their reply.

On the other hand, SPS A is still working but we find that the scheduled SPS Test is not running.  Is this behavior correct ?

Labels (1)
Tags (2)
15 Replies
abctx077
1 Copper

Re: Will SPS Test run if SPS B failed ?

I did raise SR with EMC 1 week back and they replied stating that Clariion has self-test mechanism which when scheduled SPS fails and when the test completes both the SPS comes online. If the SPS cabling status is in valid for longer periods of time your actual h/w might be failure. Please contact your H/W vendor for replacement.

0 Kudos
kenn2347
3 Zinc

Re: Will SPS Test run if SPS B failed ?

it is probally the normal behavior since i dont think it would go ahead with the test because the system does not know if the SPS on the B side will keep the SP up.  it would risk a SP shutdown if it tried to run the test.

0 Kudos
TonyJK2
3 Argentium

Re: Will SPS Test run if SPS B failed ?

Hi,

Thanks for your advice.

Yes, the SPS test is sheduled to be conducted on Sundays.

However, the Faulty sign doesn't disappear after the test.  We have talked to DELL for a number of times and they have a lot of excuses for agruing that it was not a Hardware Problem though we have 4 hours support contract with them.

Thanks again

0 Kudos
TonyJK2
3 Argentium

Re: Will SPS Test run if SPS B failed ?

We are pushing DELL to replace the SPS.  When it has been replaced, we will test the SPS TEST function and will keep you posted.

Thanks

0 Kudos
0x957
1 Copper

Re: Will SPS Test run if SPS B failed ?

Tony, when the SPS is replaced it should go through a charge cycle, then a test cycle. You shouldnt need to  force a test.

jim

Highlighted
TonyJK2
3 Argentium

Re: Will SPS Test run if SPS B failed ?

We get the Email notification this morning saying that SPS Test hasn't been conducted for 2 weeks.

Severity Error Host CX4_SPA
Storage Array CKM00088800012 SPA Device Enclosure 0 SPS A
Description Weekly SPS Test has not been executed for two consecutive weeks. Please verify SPSs and their related components or contact your service provider.

Regards,
Tony

0 Kudos
kenn2347
3 Zinc

Re: Will SPS Test run if SPS B failed ?

Tony,  it will not do the test untill the fault is cleared whether it is a bad SPS or a bad SPS sense cable.  You said you got it from Dell correct?  if you are getting the run around, you should talk to your TAM and get it escalated.

0 Kudos
TonyJK2
3 Argentium

Re: Will SPS Test run if SPS B failed ?

Hi,

DELL does send someone on site and he does work hard BUT still haven't fixed the problem !

Regards,

Tony

0 Kudos

Re: Will SPS Test run if SPS B failed ?

Hi,

I have the same problem with CX4-480 Flare: 04.30.000.5.517.

The Vendor changed 2 times the SPS and the serial cable between SPS and SP.

No results yet.

SPE5 Enclosure SPE       *FAULT*

  (Enclosure SPE : Faulted; Enclosure SPE SPS B : Faulted)

SP A State:             Present
SP B State:             Present

Enclosure SPE Power A0 State: Present

Enclosure SPE Power A1 State: Present

Enclosure SPE Power B0 State: Present

Enclosure SPE Power B1 State: Present

Enclosure SPE SPS A State:  Present

Enclosure SPE SPS B State:  Present

Enclosure SPE SPS A Cabling State: Valid

Enclosure SPE SPS B Cabling State: Cabling Status is unknown

This evening when I tried to "force" a test, an event code 0x916 was generated by the array:

"Weekly SPS Test has not been executed for two consecutive weeks. Please verify SPSs and their related components or contact your service provider."

Follow by the event code 0x62a:

"1.  Periodic SPS test time.  2.  No action needed unless this message is seen more frequently than the periodic SPS Test is setup to run."

SpCollects was generated and sent to EMC.

I wait for a solution...

BR,

AlexB

0 Kudos