pdd443
1 Copper

Celerra CAVA issues with IE8 and IE9 downloads

Hi,

After upgrading Celerra NS40G from DART 5.6 to DART 6.0.61 I find a strange issue with  downloading files using IE8 or IE9.

If I use right click on a link and select Save target as with any Celerra share as target location the file doesn’t get saved. No error is reported if I use IE8 and  “the file might have been moved or deleted” error appears with IE9.

If I turn off CAVA on the NAS  both IE8 and IE9 downloads work fine. As a temporary workaround for  IE9 I added *.partial to CAVA exclusion list. This doesn’t work with IE8 because IE8 doesn’t use .partial extension for the file until the download is completed.

CAVA configuration is with 3 McAfee 8.7.0I endpoints. The version of CAVA agent is 4.2.2.

Thank you,

Peter

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11 Replies
8 Krypton

Re: Celerra CAVA issues with IE8 and IE9 downloads

iare you able to save the files to the CIFS share using any other browser such as firefox (with CAVA turned ON)

Thanks

Sameer Kulkarni

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pdd443
1 Copper

Re: Celerra CAVA issues with IE8 and IE9 downloads

No issues with firefox or any other software saving on the NAS shares with CAVA turned ON. Only IE8 and IE9.

Thansk.

Peter

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8 Krypton

Re: Celerra CAVA issues with IE8 and IE9 downloads

try this workaround, check if you have full control on the Share permissions and if not assign Full Control

Sameer Kulkarni

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pdd443
1 Copper

Re: Celerra CAVA issues with IE8 and IE9 downloads

I have full control on the share permissions and security of the folder.

Thanks,

Peter

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8 Krypton

Re: Celerra CAVA issues with IE8 and IE9 downloads

As the file is being saved successfully with other browser, this issue may be at the browser end.

Could you please go through this link and check if that helps.

http://support.microsoft.com/kb/2589171/en-us

Sameer Kulkarni

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pdd443
1 Copper

Re: Celerra CAVA issues with IE8 and IE9 downloads

Hi,

I checked the article from Microsoft and we do have this update installed.

I agree it is browser related but using the same browser I can save file on any other share. The issue is only if  CAVA is enabled on the NAS. It appears that both CAVA and IE cannot agree on how to handle the file during the download process.

Workaround is easy with IE9 because all the files during the download process use filename.partial as temporary name and when the download is completed .partial is changed to the original extension (.doc .pdf etc…)  Adding .partial to CAVA exclusion list fixes this for IE9. IE8 doesn’t use .partial as extension. It uses the original file name during the download. The download process worked fine before the DART was upgraded from 5.6 to version 6.

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8 Krypton

Re: Celerra CAVA issues with IE8 and IE9 downloads

ok.. let me check if i can find any more info from my end.

Sameer Kulkarni

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mhueske
6 Indium

Re: Celerra CAVA issues with IE8 and IE9 downloads

We had the same problem our our systems.

For us the solution was upgrading to NAS Code 7.0.53.106. Before we had 7.0.53.2.

It was a patch directly from engineering.

nelsot7
1 Copper

Re: Celerra CAVA issues with IE8 and IE9 downloads

Please see emc303483 for a more permanent solution.

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