we getting the below error on the emc celerra and checkpoint has failed.
Unable to get task ID. Create checkpoint ckpt_storage_sata_001 of schedule storage_sata has failed.
|Full Description :||The scheduled task has failed.|
|Recommended Action :||Check if the mgmtd process is running.|
|Event Code :||0x13605b0006|
16.06.2013 21:00 (UTC+9):rbtyofs02.
SNAPSURE_SCHED:3:6 Unable to get task ID. Create checkpoint ckpt_Daily-Schedule_014 of schedule Daily-Schedule has failed.
16.06.2013 22:00 (UTC+9):rbtyofs02.
SNAPSURE_SCHED:3:4 Task (215410) Create checkpoint ckpt_TYODATA_Daily_0
17.06.2013 21:00 (UTC+9):rbtyofs02.
SNAPSURE_SCHED:3:6 Unable to get task ID. Create checkpoint ckpt_Daily-Schedule_015 of schedule Daily-Schedule has failed.
I found some information from the ECN, but I am unable to get the bellow artical please help me to resolve the issue.
knowledge base article emc237261
This happens sometimes when the creator of the checkpoint isn't authorized to manage the Celerra... You'll find some files in "/nas/tasks/schedule/" with the name of the schedule and an id... Find the one for the schedule in question and look at it... I think it's for an entry called creator, and that creator (user name) has to have access to manage the NAS... If it doesn't, you'll likely end up deleting and re-creating the schedule... that is the easiest fix..
If you are not able to access the primus mentioned, you may better open a ticket with support as Peter suggested. They will have a remote session and help you in closing this.
Do you have checkpoints that do run successfully? Is there a pattern as to the times of those that fail and those that succeed? Reviewing the error messages, I see that you scheduled them to run on the hour. As a test, try scheduling them for 21:10 and 22:10 (10 minutes past the hour). I typically try to avoid scheduling them from 00 - 05 minutes as that is when other system processes are scheduled to run.