Unsolved
This post is more than 5 years old
42 Posts
0
1337
Cifs Client Not able to Save their document
Hi
We have NS20 setup for Two ADs(CIFS server) and ISCSI. Now some of the users complain that they were never able to save their document directly from application e.g. open ms word and create document, when they do save as and select their personal drive they get error "The Save failed due to out of memory or Disk space".
it is not certainly the case that user have acceded his/her quote as if they save this document on their desktop and copy and paste this will work. I am not sure about Celerra but with the client it has 2Gb of RAM and this is only application they are running(for our test).
I was wondering if you guys know anything about this. will appreciate if you could advice if any.
Thank you
We have NS20 setup for Two ADs(CIFS server) and ISCSI. Now some of the users complain that they were never able to save their document directly from application e.g. open ms word and create document, when they do save as and select their personal drive they get error "The Save failed due to out of memory or Disk space".
it is not certainly the case that user have acceded his/her quote as if they save this document on their desktop and copy and paste this will work. I am not sure about Celerra but with the client it has 2Gb of RAM and this is only application they are running(for our test).
I was wondering if you guys know anything about this. will appreciate if you could advice if any.
Thank you
agurung
42 Posts
0
January 30th, 2008 19:00
Thanks for your reply
1) Its CIFS share (Personal Drive or home drive) and we have quota set for it.
2) Yes it happens regardless of application
3) Not much on event Logs but we get following messages
--ConnectStreadm to 172.16.47.31 failed
--Lost of Block hard quota reached message and we think other users are acceding their quota.
Thank you
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
January 30th, 2008 19:00
1. Is the personal drive a CIFS share or an iSCSI disk?
2. If they use other application, say save a file with Notepad or save a webpage with IE/Firefox, do they also get the same error?
3. Any logs or special event on the data mover side?
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
January 30th, 2008 20:00
http://support.microsoft.com/kb/830265
Interestingly, note that in this article, "You can save Rich Text Format (.rtf) files from Word to the mapped drive, but you cannot save .doc files." Can you try if this is the case?
IanSchorr
117 Posts
0
January 30th, 2008 20:00
If you can reproduce exactly the situation described above (that you 1) get errors when saving through Word/Excel, 2) get a corresponding "hard quota reached" message in the DM log at this exact moment, 3) immediately save the to local drive, can copy the file successfully to the same directory on the Celerra from the local drive - WITHOUT files being deleted), then I'd suggest contacting EMC support to investigate further. It doesn't sound like something I've heard of before.
agurung
42 Posts
0
January 30th, 2008 20:00
IanSchorr
117 Posts
0
January 30th, 2008 20:00
SAMEERK1
296 Posts
0
August 26th, 2010 11:00
Is this issue with only one cifs share? if not sure please try creating the new one and check if you can do save files there..
Ridda
5 Posts
0
August 26th, 2010 11:00
No we don't have quotas enabled and there's plenty of free space on the shares. I can copy files over but I can't open a word or excel document, make changes and save.
Ridda
5 Posts
0
August 26th, 2010 11:00
dynamox
1 Rookie
1 Rookie
•
20.4K Posts
0
August 26th, 2010 11:00
What dart version are you running ?
dynamox
1 Rookie
1 Rookie
•
20.4K Posts
0
August 26th, 2010 11:00
do you have directory/user quotas ?
Ridda
5 Posts
0
August 26th, 2010 11:00
This issue is with multiple shares on different datamovers in the environment.
Ridda
5 Posts
0
August 26th, 2010 12:00
we just upgraded to 5.6.49-3 two weeks ago.
SAMEERK1
296 Posts
0
August 26th, 2010 12:00
Is there any error you are receiving while saving the doc files, have you tried to saving any other documents in these shares.. ex: .rtf, .txt
Rainer_EMC
8.6K Posts
0
August 26th, 2010 12:00
I would suggest to open a service request and also take a network trace to see which error exactly you are getting .
Rainer