mbastek
1 Copper

NS-120 - /nas/sbin/model reports "NS40G"

I'm currently working with an EMC tech to troubleshoot issues with an NS-120. We are repeatedly getting "Query hardware components All. Invalid component information :BackendResume:Power:Name:Power C:EMC_PART_NUMBER:071-000-523 (etc)" warnings in the Status area of the Celerra Manager Web GUI.

Looks to be a power supply.

Anyways, when the tech was doing the normal status checks of the SAN he ran:

/nas/sbin/model

which returned:

NS40G

The tech asked if we were truly working on an NS-120. I'm sure we are, but he sure we weren't after seeing this.

He also ran /nas/sbin/serial, which returned a completely different S/N than what is listed in the Celerra manager Web GUI, which ALSO led him to believe it was a different SAN than what I was talking about.

Is this normal for an NS-120 to return a model# of NS40G when running this command?

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7 Replies
dynamox
6 Thallium

Re: NS-120 - /nas/sbin/model reports "NS40G"

that is not normal, make sure he dials-in into the right system.

gbarretoxx1
3 Argentium

Re: NS-120 - /nas/sbin/model reports "NS40G"

Hi,

this shouldn't happen.

NS-120 reports itself as a NS-120 as expected :

[nasadmin@CSNS120 ~]$ /nas/sbin/model
NS-120

Check the serial number ( /nas/sbin/serial ), and make sure you are on the right system, as dynamox said.

You can also try this one :

[nasadmin@CSNS120 ~]$ nas_storage -i id=1 |egrep "model_num|captive_storage"
model_num             = CX4-120
captive_storage       = True

The above output shows it's a CX4-120 on the backend, and it's a captive model ( aka integrated ).

Gustavo Barreto.

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mbastek
1 Copper

Re: NS-120 - /nas/sbin/model reports "NS40G"

Thanks for the responses.

That's a little disconcerting as we definitely sold the customer an NS-120 w/EMC professional services (so EMC shipped, racked, installed and configured it). I'm looking at the BoM right now and NS-120 is all over it - no mentions of NS40G.

OK, my experience with EMC products is... very minimal, so bear with me

The tech asked me to connect PuTTY to the SAN, so I SSH'd into the Celerra control station *(this is correct... right?)*:

-

EMC Celerra Control Station Linux   Thu Jun  3 23:58:56 EDT 2010

        *** slot_0 primary control station ***

-

Here's the output of the command you mentioned:

-

nas_storage -i id=1 |egrep "model_num|captive_storage"
model_num             = CX4-120
captive_storage       = False
-

/nas/sbin/model again returns NS40G

/nas/sbin/serial returns a different serial number than what is in the Celerra manager GUI

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dynamox
6 Thallium

Re: NS-120 - /nas/sbin/model reports "NS40G"

very odd, can you run "nas_storage -l" , how many systems do you see listed ?

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gbarretoxx1
3 Argentium

Re: NS-120 - /nas/sbin/model reports "NS40G"

well...there are several things to check...

I suggest you to open a support ticket, or contact you local EMC representative.

Gustavo Barreto.

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mbastek
1 Copper

Re: NS-120 - /nas/sbin/model reports "NS40G"

I'm definitely going to contact our EMC rep. This is actually the 3rd rather strange issue on this SAN (could not re-IP the SP's with CSA or script, and the invalid component warnings - now this).

Here's the output from the command you mentioned, Dynamox:

[nasadmin@hoidpns01cs0 ~]$ nas_storage -l
id   acl    name           serial_number
1    0      APM0010200XXXX APM0010200XXXX

X'd out the last 4 on the name/serial. Both name and serial are exactly the same.

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dynamox
6 Thallium

Re: NS-120 - /nas/sbin/model reports "NS40G"

do let us know when this gets resolved, "funky" entry in nasdb

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