Problem starting Celerra Monitor

Tried in a different browser ?

No. We have java issues and we can't seem to get celerra manager to run on just any old browser with any old java version. The IE Explorer version we currently are using for celerra manager is 6.0.3790.3959 SP2. We're using java plug-in 1.6.0_07 with JRE version 1.6.0_07. The celerra manager gui is very reliable and works consistently well in this version of IE with this version of java.

We are, of course, going through a firewall for this download. I have confirmed that my firewall access is functioning properly without issues for other internet access. This "Downloading application" pop-up does not prompt me for a firewall username/password. It's just sitting there.

After thinking about this I guess it's actually downloading the application from our local celerra control station ... so no firewall issue here. Right?

Did you try rebooting the control station?

Haven't tried rebooting the control station. We might give that a shot but we're in a sort of touchy production environment and even though it is just the control station we can't do this without writing a formal change request to the customer. That follows a review process that is time consuming. The soonest we can reboot the control station is next Wednesday. That's what we may do unless someone comes up with a better reason for the problem. Of course, we must also balance the need for celerra monitor against the amount of effort we put into making it function. At the moment the need isn't too great.

You may try restarting the jServer process - please see EMC Primus solution emc74739  for more details. Please note that, this process will delete all historical data and start the statistical data collection fresh.

If that is acceptable, you can take a shot at it without restarting the Control station - however, rebooting CS afterwards may help as well.

If problem persists, please open a service request with EMC Support.

Thanks,
Sandip

Thanks Sandip. I may give that a try if I can find the primus solution. Sometimes, it seems, I can't locate primus solutions in powerlink.

I put an announcement at the top of the Celerra discussions page explaining how to access the EMC Knowledgebase from Powerlink.  If you have trouble using those directions, let me know.

Thanks

Bill