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Simon1231
1 Copper

Unable to download the SDK


Hello,

I'm trying to download the Cenetra SDK but am getting an error about an expired token (token_xam_sdk_03).

My guess is that this is a problem between the ECN site and the place where the SDK downloads live.

Is this a known thing, can it be sorted, or am I doing something wrong?

Thanks,

Simon.

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10 Replies

Re: Unable to download the SDK

HI I used the download site just yesterday and it was okay.  Could you try again please?

Paul

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Simon1231
1 Copper

Re: Unable to download the SDK

Hello Paul,

Thanks.

No, I still get the error. A number of us have tried here and we all see the same thing.

After filling in the form, I get directed here:

https://emcdeveloper.subscribenet.com/control/demc/registeranonymouslicensetoken?pageAction=tokenent...

And the see the following response/error:

ECN Download Center 

License Token Registration
Please enter your License Token (* denotes required field):
The License Token "token_xam_sdk_03" has expired. Please contact customer support for assistance.

I'm offered a box to type in a new token. If I try the same but with 01 or 02, I also get the 'expired' error. If I try with 04, it tells me it doesn't exist, which is what made me wonder whether there's a problem between EMC and this subscribenet.com website.

Someone from Centera support managed to put it on an FTP site, so I have the SDK now, but I guess this needs to be fixed either way(?)

Cheers,

Simon.

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carlospdias
1 Copper

Re: Unable to download the SDK

I Have the same problem.

Carlos Dias

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carlospdias
1 Copper

Re: Unable to download the SDK

How can i get this ftp site?

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Simon1231
1 Copper

Re: Unable to download the SDK

Hello Carlos,

That was a temporary thing provided as part of a service request. I guess you'd need to create an SR and ask for it.

Simon.

ShaS1
1 Copper

Re: Unable to download the SDK

I also have the same problem. Error "The License Token "token_xam_sdk_03" has expired. Please contact customer support for assistance."

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Re: Unable to download the SDK

Hi

I've reported the issue to the community managers.

This is not a problem for EMC customer support so please do not contact them

Regards

Paul

ps I'll post when it's fixed

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Re: Unable to download the SDK

Hi the issues has been resolved you can now download the Centera SDK

Sorry for the problem

Paul

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NitinShevkari
1 Copper

Re: Unable to download the SDK

issue still exist

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