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Unable to download the SDK
Hello,
I'm trying to download the Cenetra SDK but am getting an error about an expired token (token_xam_sdk_03).
My guess is that this is a problem between the ECN site and the place where the SDK downloads live.
Is this a known thing, can it be sorted, or am I doing something wrong?
Thanks,
Simon.
mckeown_paul
409 Posts
0
September 3rd, 2015 06:00
HI I used the download site just yesterday and it was okay. Could you try again please?
Paul
Simon1231
3 Posts
0
September 3rd, 2015 07:00
Hello Paul,
Thanks.
No, I still get the error. A number of us have tried here and we all see the same thing.
After filling in the form, I get directed here:
https://emcdeveloper.subscribenet.com/control/demc/registeranonymouslicensetoken?pageAction=tokenentry&tokenID=token_xam_sdk_03&submitLicenseToken=Submit+License+Token&email=xamsdk01@edn_.com&emailConfirm=xamsdk01@edn_.com
And the see the following response/error:
ECN Download Center
I'm offered a box to type in a new token. If I try the same but with 01 or 02, I also get the 'expired' error. If I try with 04, it tells me it doesn't exist, which is what made me wonder whether there's a problem between EMC and this subscribenet.com website.
Someone from Centera support managed to put it on an FTP site, so I have the SDK now, but I guess this needs to be fixed either way(?)
Cheers,
Simon.
carlospdias
2 Posts
0
September 3rd, 2015 08:00
I Have the same problem.
Carlos Dias
carlospdias
2 Posts
0
September 3rd, 2015 11:00
How can i get this ftp site?
Simon1231
3 Posts
1
September 3rd, 2015 12:00
Hello Carlos,
That was a temporary thing provided as part of a service request. I guess you'd need to create an SR and ask for it.
Simon.
ShaS1
1 Message
0
September 4th, 2015 04:00
I also have the same problem. Error "The License Token "token_xam_sdk_03" has expired. Please contact customer support for assistance."
mckeown_paul
409 Posts
0
September 4th, 2015 10:00
Hi
I've reported the issue to the community managers.
This is not a problem for EMC customer support so please do not contact them
Regards
Paul
ps I'll post when it's fixed
mckeown_paul
409 Posts
0
September 10th, 2015 03:00
Hi the issues has been resolved you can now download the Centera SDK
Sorry for the problem
Paul
NitinShevkari
1 Message
0
July 18th, 2016 20:00
issue still exist
mckeown_paul
409 Posts
0
July 26th, 2016 02:00
This works for me.
Is anyone still getting an error with this?
Paul