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maxsl78
Copper

CITV vSphere Web Client Plugin stuck at first run

Hello everyone.

Environment.

Data collector 15.1.10.81

several sc8000 storage systems connected to data collector.

Vsphere 6.0U1

CITV Appliance 030000_012A

Everything set as described in Compellent Integration Tools for VMware Version 3.0 Administrator’s Guide.

VASA works as intended, vcenter plugin successfully connected and registered at vcenter server, event of plugin registration appear in vcenter events.

After relogin to vsphere web client, Dell storage icon appears.

Trying to access it, instead getting started page i get progress bar with "checking credentials and retrieving dell storage information", few hours of waiting, nothing happens.

vsphere-client-virgo.log have no errors.

restarting vsphere-client service, vcenter appliance, RMSV service, CITV appliance not help.

Any suggestions ? 

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24 Replies

RE: CITV vSphere Web Client Plugin stuck at first run

Hello,

Assuming you've completed the configuration of Enterprise Manager details under the Manage Tab. Does this behavior occurs once you complete the configuration with EM and on clicking the Submit in the configuration wizard for the first time ?

Also can you please verify the Firewall settings in the System where Enterprise Manager is installed. If the firewall is "ON", please turn OFF the firewall and verify does the plug-in works ?

Thanks.

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maxsl78
Copper

RE: CITV vSphere Web Client Plugin stuck at first run

Hello. This is first run after plugin registration, i ever can't get to plugin welcome page and provide details for CITV, looks like SSO or Java issue for me now. Firewall on EM is off. Will try clean vcsa install and test on it.

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rverdam
Copper

RE: CITV vSphere Web Client Plugin stuck at first run

When I click submit on in the configuration wizard for the first time I get the next error:

Error Stack

---------------------

TypeError: Error #1009

at com.dell.compellent.vsp.flex.views.connectionmanager::CompellentUserPopup/validateCallback()

at com.vmware.flexutil.proxies::BaseProxy/notify()

at com.vmware.flexutil.proxies::BaseProxy/fault()

at com.vmware.flexutil.proxies::BaseProxy/onInvocationComplete()

at OperationInvoker/faultResponseForRequest()

at OperationInvoker/fault()

at mx.rpc::AsyncToken/www.adobe.com/.../internal::applyFault()

at mx.rpc.events::FaultEvent/www.adobe.com/.../internal::callTokenResponders()

at mx.rpc::AbstractOperation/www.adobe.com/.../internal::dispatchRpcEvent()

at mx.rpc::AbstractInvoker/www.adobe.com/.../internal::faultHandler()

at mx.rpc::Responder/fault()

at mx.rpc::AsyncRequest/fault()

at NetConnectionMessageResponder/statusHandler()

at mx.messaging::MessageResponder/status()

Is this a known issue and how can i resolve it?

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rverdam
Copper

RE: CITV vSphere Web Client Plugin stuck at first run

I'm having problems when submitting the credentials. I check the logging and see the validating of the user failing with this error:

[2015-12-28T16:17:10.653+01:00] [WARN ] http-bio-9090-exec-2          org.springframework.flex.core.DefaultExceptionLogger              The following exception occurred during request processing by the BlazeDS MessageBroker and will be serialized back to the client:  flex.messaging.MessageException: java.lang.NoClassDefFoundError : Could not initialize class com.vmware.vim25.ws.XmlGen

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rverdam
Copper

RE: CITV vSphere Web Client Plugin stuck at first run

After being unable to get the credentials to be applied (error 1009) and waiting a day now I also get the hang on the message "checking credentials and retrieving dell storage information". Were you able to resolve the issue?

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maxsl78
Copper

RE: CITV vSphere Web Client Plugin stuck at first run

We done some research in our lab environment with some support provided by EMC (their plugin for vnx2 storage also stop work after vcenter updates). In our case problem reproduces only on domain joined vcenter. EMC technician suggest that case is local (non latin) symbols in object names. Making fresh domain + vcenter + storage plugins confirm that theory. As workaround we decide move vcenters from domain until future fix.

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Origin3k
Gold

RE: CITV vSphere Web Client Plugin stuck at first run

Same problem here with CIT 3.1 or 4.0. The plugin registration works but clicking on the Dell Storage icon just bring "checking credentials and retrieving dell storage information" and it hangs forever Smiley Sad

I have some working installations with SC 2000/4020 but all version are slighlty different. Btw. i think that the WebClient plugin together with the SC2020(SAS) is very limited.

Regards,
Joerg

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RE: CITV vSphere Web Client Plugin stuck at first run

Same problem. After about a month not getting it resolved with Copilot I just let the case close. We were on vCSA 6.0 U2 at the time.

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RE: CITV vSphere Web Client Plugin stuck at first run

Sorry to hear that still the issue persists. Request you to raise a support ticket for the same. Thanks.

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